TID ROLLOVER – UPDATING YOUR MUNICIPAL PREPAID METER (What if I have an ESKOM PREPAID METER?)

George Municipality currently has less than 1000 municipal prepaid meters to update. The STS system uses a very high security algorithm which needs to be updated nationwide before November 2024 in order for the meters to correctly function.

If your meter is not updated before this deadline, you will not be able to recharge your prepaid meter with the new tokens and will not have power (once your units run out).

ESKOM PREPAID METERS
Customers with ESKOM provided prepaid meters must take note that their prepaid meters can only be updated by ESKOM’s vending system.

Areas that will most likely have ESKOM Prepaid Meters include Geelhoutboom, Outenikwa Stasie, Hoekwil, Bergplaas, Blanco, Touwsranten, Haarlem and other rural areas around George.

ESKOM has indicated that they will start with updating in the George Area in early May 2024. Please keep a lookout on Eskom social media channels and/or for SMS.

HOW DO YOU KNOW IF YOUR MUNICIPAL PREPAID METER HAS BEEN UPDATED
1. If you have been visited by one of our teams, a pink sticker will be displayed on your meter.

2. If you followed the KEYCHANGE Token process you are aware your meter has been updated.

3. If you remain unsure, please contact Ontec for verification that your meter has been updated on 044 873 5474.

Verification or Queries for Municipal Prepaid Meters Only

Customers may phone the George Municipality on 044 801 9222 or Ontec on 044 873 5474 for verification, for response to queries OR to request that their software be addressed.

Please note that all municipal and/or Ontec officials carry identification cards with a photograph and their ID number as well as a copy of a verification letter explaining the purpose of their visit