HOW TO SUBMIT YOUR WATER METER READING ONLINE

Residents who have not had a SMART Water Meter installed yet will have their meter read every month, can submit a reading via email or via the My Smart City – George App.

1. Physical readings are done on a monthly basis by a service provider who visits properties to take water readings on Mondays to Friday between 07:00 am and 05:00 pm, and after hours from 05:00 pm to 07:30 pm. Weekends and public holidays from 08:00 am to 03:00 pm. For identification purposes, the water meter readers will be carrying an identification card and will be wearing s reflective jackets. Should a property owner have any questions/enquiries please call Electro Cuts on Cell: 0623693779 or Cell: 0647431718.

2. Submit your meter reading by email to meterreadings@george.gov.za
Include the accountholder’s name, contact details and George Municipal account number, date of reading and attach photo of meter. Please note that meter readings are done per area at different times of the month, and it is important that your meter reading email is submitted around the same time as your area’s reading time. Please check the date of the previous reading at the bottom of your account to determine your meter reading slot.

3. Submit your meter reading using the My Smart City – George App
Go to your Apps home screen
Tap on the Municipal Self Meter Readings icon
Tap the Add Account and Complete all relevant fields
Please note that you can only proceed once you have selected your location under your profile.)
Once done, tap Save Details

4. Residents can easily determine how much water is used – deducting the current reading from the previous reading will tell you how many units of water have been used.

Water charges are based on the number of kilolitres of water used on the property every month. If you are submitting your own readings to the City (e.g., if your meter is difficult for meter readers to access), you only need to supply the black numbers when submitting your reading. If your bill seems incorrect or suspiciously high, it is most likely due to:
• Water leak
• Human Error

Enquiries regarding water meter readings may be directed to: accounts@george.gov.za