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PUBLIC NOTICE: Closure of George Municipal offices, refuse site and libraries during Festive Season

The George Municipal Offices will close for the upcoming Public Holidays and Festive Season.

• PUBLIC HOLIDAY: Monday, 16 December 2024.
• FESTIVE SEASON: George Municipal Offices will close on 24 December 2024 at 12:00 and re-open on 6 January 2024 at 7:45.

Emergency and essential services will continue as usual during this period.

FINANCE AND ACCOUNTS INFORMATION
DEBTBACK and ONTEC will be open for emergency assistance ONLY.
DEBTPACK: Victoria Street, from 8:00 until 16:00 daily, excluding 27 December 2024 and public holidays. Phone: 044 250 5011
ONTEC: Eagle View Building, Progress Street, from 8:00 until 13:00 daily, excluding public holidays. Phone: 044-8735474

Ratepayers are requested to use one of the below-mentioned methods to make payments:

Electronic Funds Transfer (EFT)
Bank Details for electronic payment
First National Bank (FNB)
Account Type: Public Sector Cheque Account
Account Name: George Municipality
Account Number: 62869623150
Branch Code: 210554
Swift Code: FIRNZAJJ
Reference: your GRG account number (please enter your account number without the GRG in front and without any spaces in between)
Proof of payment to be sent to payments@george.gov.za

Unipay
Pay accounts by clicking on the Unipay link www.unipay.co.za or by scanning the QR code on their account.

Pay Your Account via the Website
George Municipality has installed a Pay Your Account button on the municipal website – pay your account with one click! https://tinyurl.com/2p8t83ax
Go to our website on www.george.gov.za

My Smart City App
Ratepayers can register, view and pay their accounts on the MY SMART CITY George Municipal App. Download the NEW My Smart City – George APP via the Apple App Store, the Google Play Store or the My Smart City website www.mysmart.city or Scan the QR Code which can also be found on your current municipal statement! Should you have any issues with registering please contact support@mysmart.city

Pay at the following retail outlets.
• Pick and Pay, Woolworths, BOXER, GAME, SPAR, PEP ACKERMANS, SHOPRITE, AND USAVE
• Please take your most recent available account statement with you so that the shop can access the bar code that connects your payment to your GRG account number.
• If you do not have a printed account, ensure that you have the 20-digit number written down to provide the teller with.
• Ratepayers in Uniondale can get hard copies of their accounts and pay at the Uniondale Post Office, Pep Stores and Uniondale Municipal Office, 39 Voortrekker Steet. To register you can email accounts@george.gov.za
or phone 044 752 1024 for more information.
• Haarlem ratepayers can get hard copies and pay their accounts at the Haarlem Municipal Office, 99 Berg Street, to register you can email accounts@george.gov.za or phone 044 763 1013.

Meter readings
Residents who have not had a SMART Water Meter installed yet will have their meter read every month or can submit a reading via email or via the My Smart City – George App.
Submit your meter reading by email to meterreadings@george.gov.za
Include the accountholder’s name, contact details and George Municipal account number, date of reading and attach a photo of a meter. Please note that meter readings are done per area at different times of the month, and it is important that your meter reading email is submitted around the same time as your area’s reading time. Please check the date of the previous reading at the bottom of your account to determine your meter reading slot.
Enquiries: accounts@george.gov.za

Prepaid electricity purchases
Purchase via your online banking
or via George Municipal Website https://george.ontec.co.za/index.html
Or accredited service providers www.prepaid24.co.za or https://home.ontec.co.za or www.ipay.co.za

MUNICIPAL COURT
George Municipal Court will close on 24 December 2024 at 12:00 and re-open on 06 January 2024 at 07:45. No cases shall be enrolled during this period. E-mail representations to abfelix@george.gov.za.

MUNICIPAL REFUSE SITE OPERATING HOURS
Building rubble, garden waste and other stuff not suitable for bags can be dropped off at the George Municipality refuse site on R102 (Airport Road).
Open on:
• Monday to Friday 7 am to 6 pm
• Saturday 7:00 am-3:00 pm
• Public holidays (except 25 December): 7:00 am-3:00 pm

MUNICIPAL LIBRARIES
All of the Municipal Libraries will close on 24 December 2024 at 12:00 and reopen on 6 January 2025.
Patrons are advised to return or borrow sufficient books in advance to enjoy over the holiday season. We encourage patrons to visit their nearest library before the closure to ensure they have ample reading material during this period.

GENERAL CONTACT INFORMATION
• Municipal Switchboard 044 801 9111 (divert to emergency services)
• Toll-Free George Disaster Centre Number 087 152 9999
• Fire Emergencies 044 801 6311
• All after-hours George Municipality (including Uniondale and Haarlem) 044 801 6300
• Garden Route District Municipality Disaster Management emergencies 044 805 5071 (all hours).