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Notices

CONTACT US / KONTAK ONS / QHAGAMSHELANA NATHI

 

George Municipality has a new GENERAL EMAIL address for all general enquiries!

gmun@george.gov.za is manned during working hours and your email will be received, acknowledged, and redirected to the correct Directorate for response and/or action.

Please ensure that you include your contact details as well as full details of your query and/or complaint.

 

CONTACT NUMBERS
• Switchboard: 044 801 9111
• Municipal Emergencies: 044 801 6300 (24/7)
• FIRE Emergencies Only: 044 801 6311 (24/7)
• Report Fraud: 0860 044 044
• GO GEORGE Call Centre: 0800 044 044

 

HOW DO I REPORT A FAULT?
1. Online Reporting via Municipal APP.
2. Phone in via 044 8019111 to the relevant department and request a reference number.
3. Email to gmun@george.gov.za with all details and request a reference number. Provide a clear description of fault, address details and contact details of resident if possible.
4. Visit our Area offices – coordinators will log faults and generate a reference number on your behalf.

 

REPORT A FAULT ON THE APP
You can log complaints and get municipal news updates on the George Municipality Mobile Application. Follow this link, which will take you to the place where you can download the George Municipality Application (App) on your phone or computer (as long as it can connect to the internet).

https://george.comunity.me/d/george/

WALK IN AREA OFFICES
Area offices are open to the public on weekdays 8am-3pm and by phone until 4.30pm.

Services available include reporting essential services faults such as water and electricity problems, all other municipal complaints, account enquiries, indigent
applications, housing waiting list enquiries, property valuation roll queries and general inquiries:

Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 extension 2796 (Tuesday, Thursday)
New Dawn Park: 044 801 9111 extension 2797
Rosedale: 044 803 9295
Rosemoor: 044 801 9379 (Monday, Wednesday, Friday)
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448

 

GO GEORGE Smart Card Kiosks  05:00 – 20:00, 7 days a week
George Transport Hub in Cradock Street; York Street, next to Civic Centre; Garden Route Mall ; Blanco triangle

GO GEORGE Info Kiosk at Transport Hub:  Mon – Fri 08:00 – 17:00 and Sat 08:00 – 13:00

 

DEDICATED EMAIL ADDRESSES
Human Resources: HRAdmin@george.gov.za
Account Queries: accounts@george.gov.za.
Meter Readings: meterreadings@george.gov.za.
Proof of Payment: payments@george.gov.za
Tourism: info@visitgeorge.co.za
Land use applications: town.planning.application@george.gov.za
Town Planning Complaints: town.planning.complaints@george.gov.za
Building Control Complaints: building.control.complaints@george.gov.za
Motor Vehicle Registration: mvr@george.gov.za
Supply Chain Management: scm@george.gov.za
Report Fraud: fraud@george.gov.za
GO GEORGE: info@gogeorge.org.za

 

LINKS TO OUR SOCIAL MEDIA SITES
• Website: www.george.gov.za
• Facebook: www.facebook.com/george.municipality
• Twitter: www.twitter.com/george_mun
• YouTube: www.youtube.com/channel/UCQJRa8wJoapRYwh1YcPwMEQ
• Municipal App: https://george.comunity.me/d/george/

 

FOUR green bags per week please

George Municipality hereby reminds citizens that the maximum number of green bags that can be put out for municipal collection is FOUR green bags per household per week. The green bags service provider for the municipality will only collect four green bags from each property on your weekly collection day.

If your household regularly generates more than four green bags per week, it is recommended that you arrange collection via a private garden or waste removal service.

Households in the George municipal area may put out SEVEN BLACK, FOUR GREEN and LIMITLESS BLUE bags on their scheduled weekly collection day.
Additional tied bundles of branches are allowed if they are shorter than a metre in length and can be picked up by one person.
BLUE bags are for non-soiled recyclable materials, including plastic, paper, card board, glass etc.
GREEN bags are for green waste, including organic kitchen waste such as fruit and vegetable peels, as well as garden waste, including grass cuttings, leaves etc. No soil is allowed in green bags.
BLACK bags are for ‘wet’ waste, things that cannot be recycled.

All refuse bags must be put out by 7am on removal day.
Please don’t put bags out the day or night before removal.
Please wrap broken glass in newspaper before placing in bags to prevent injuries to workers.
A pack of 26 black bags are distributed to households quarterly.

Black bags are removed by George Municipality trucks and green and blue bags are removed by service provider LGE Waste trucks, all on the same day.
Participating households will receive two blue and two green replacement bags.
Households or businesses that are actively recycling and require additional green or blue bags, can collect from the municipality Environmental Services department or LGE Waste at the addresses listed below.

CONTACT
George Municipality Environmental Services
82 Meade Street, George. Phone 044 802 2900
Black bag-related enquiries: 044 802 2900
Blue and green bag enquiries: LGE Waste, 044 878 0688/lgewaste@gmail.com
10 Extension Road, Pacaltsdorp Industrial Area

Mayoral letter 8 – May 2021

Mayoral newsletter for 6 May 2021

With the decline in the number of Covid-19 cases in recent months, it is becoming evident that citizens appear to be more willing to move around again, to travel and participate in social activities again.

ACSA recently commented on the welcome increase in passenger movements through the George Airport. Traffic on the N2 has also increased especially over long weekends as Capetonians head east along the Garden Route. It is also noticeable around George as people gather at popular venues to engage socially or “kuier”.

Along with these activities, my colleagues have also experienced increased interest from entrepreneurs in staging events. These are important “green shoots” that are starting to emerge as we embark on the “new normal”. It is vitally important that there is re-activation of tourism activities around George because of this sector’s importance for employment. Our participation in the Bloomberg Global Mayoral Challenge (“BGMC”) centred on reinvigorating tourism with a focus on the promoting of events. The organising and staging of events will remain risky until lockdown rules are fully relaxed. It is interesting however that entrepreneurs are becoming more innovative in their organisation to minimise costs.

As part of the research for the BGMC project, we identified that the Arts and Crafts sector should play an important role as Tourism gets back on its feet. We are seeing enquiries from Arts and Crafts role-players as they search for additional avenues to market their products. This sector provides livelihoods for many people who have developed creative skills to produce anything from works of art, items of clothing and handiwork through to jewellery, woodwork and leatherwork. There are “cottage industry” opportunities for many participants. Those with the skills could teach, mentor and transfer skills to emerging learners. Ultimately the objective should be to produce quality items that could even attract the interest of the retail or collector market.

At this stage the enquiries relate to how the municipality can facilitate the development of marketing channels for this sector. We are aware of numerous events in the planning stage that could be of benefit to the broader tourism sector. We are planning to engage interested parties shortly to establish how collaboration can best succeed. We would therefore welcome thoughts in this regard that can be sent to: supportbusiness@george.gov.za

As we think of tourism and the arts and crafts sectors we naturally need to connect the dots between the need for people to socially engage and travel and the activities and attractions that we can and do offer in the George area. For George to be successful, we need our citizens to be employed and participants in the economy. This is after all our ultimate objective.

Dam water update 12 May 2021

Dam level: 100% (unchanged since last week)
Estimated level at new dam wall height: 83,48% (up from 80,74%)
Rainfall since 6 May 2021: 35.2mm
Demand/usage: 29,693 megalitres

(Please note the dam level indication is based on the spillway and dam wall height before it was raised, the latter is the new unofficial estimation based on preliminary calculations ahead of re-callibration of the dam. Re-calibration has commenced and is dependent on several factors. Adjusted official readings will be implemented and reported once new capacity has been confirmed, the time period of this is unknown).
Section 2B water restrictions for George have been lifted by Council on 25 March 2021, but implemented for Uniondale.
Uniondale water restrictions details on https://www.george.gov.za/civil-engineering/water/

Report water leaks and burst pipes to 044 801 9262/66 or after hours at 044 801 6300, as soon as you notice them.

Scheduled power interruption Herolds Bay 13 May 2021

SCHEDULED POWER OUTAGE PORTION HEROLDS BAY
Electricity supply will be interrupted to a portion of Herolds Bay on THURSDAY, 13 MAY 2021 FROM 09:00 TO 16:30 to do alterations to electrical mains. Consumers are warned to treat the installation as being live for the full duration as the supply may be resumed at any time within the notified period.
Should circumstances prevent the work being carried out during the above-mentioned period, the work will be done on FRIDAY, 14 MAY 2021 FROM 09:00 TO 16:30.
Enquiries: 044 874 3917

UPDATE 9/05 @ 16H10 -ESKOM Power Outage

George Municipality has been in contact with ESKOM who have advised that the faulty line to Wilderness Substation has been repaired. However, the line needs to be energized and tested for stability before the full load can be restored. Please note, those areas that are currently being supplied by George Municipality – there may be a dip in voltage during the switchover phase to the ESKOM supply. Please continue to treat all appliances as live.

UPDATE 9/05: ESKOM Power Outage

UPDATE 9/05 @ 09h00 – ESKOM Power Outage

George Municipality thanks the residents of the broader Wilderness for continuing to limit their power use. Our Electrotechnical department is trying to pick up the load for all of the areas listed in Group 1 and 2 (as per notice issued last night) to avoid rotational loadshedding. This will however cause a drop in voltage and residents are urged to refrain from using heating, electrical stoves etc. Please continue to treat all appliances as live as the possibility of load shedding still exists and we will implement without notice.

Due to the nature of the network, those areas furthest away from George are not able to be energized by George Municipality in the interim and these are Kleinkrantz, Langvlei Dunes and Touwsranten (Direct supply from ESKOM).

We have been advised that ESKOM is on their way to site and will provide updates on the repairs as we receive information. We apologize for the situation which is regrettably out of our control, and wish everyone a happy Mother’s Day!

 

URGENT NOTICE: George Municipal Response: ESKOM Power Outage affecting whole Wilderness area including Hoekwil, Touwsranten, Kleinkrantz, Wilderness Heights
Issued 8 May, 23h30

ESKOM this evening advised the George Municipality that repairs to their faulty line to the Wilderness Substation will only commence tomorrow, Sunday 9 May with no current completion  time available. The faulty line is located in a difficult site. George Municipality has been able to pick up the load and return power to the Central Business District which will remain on tomorrow and not be affected by the rotational loadshedding.

George Municipality has in response to this crisis, worked out a plan of supply by rotational load shedding in an attempt to provide power to as many households as possible for at least three (3) hours at a time, starting from 7am Sunday morning,  while the ESKOM repairs take place. This plan was put together very quickly and as much as we would like this plan to be failsafe, it may not be. The municipality therefore urges all clients to regard the times provided on the schedule  as guidelines only, with a grace period of approximately 15 minutes, for when the power will be switched on or off.

Link to Rotational Loadshedding Schedule and Maps for Group 1 and 2

Due to the current abnormal condition in which the system is configured, it is not stable and may be prone to overload conditions. We therefore urge all clients to please limit their use to only the most essential items in an effort to consume as little power as possible.

The attached area maps are also provided as a guideline to grouping of the areas:

Group 1: Wilderness Heights / Wilderness East (both side of N2 from Serpentine Road to Grants Road)
Link to Wilderness Heights Map Group 1
Link to Wilderness East Map Group 1

Group 2: Wilderness North East (Dumbleton Street to start of 5th Avenue) /Hoekwil *
Link to Wilderness North East Map Group 2 
Link to Hoekwil Map Group 2 

*Please note with regard to Hoekwil, the municipality is not  sure that we can energise the whole area until we can check the real time loading tomorrow. Certain streets may therefore not receive power at all. Updates will be provided as soon as possible.

Due to the nature of the network, those areas furthest away from George may not receive electricity at all, and these are Kleinkrantz, Langvlei Dunes and a portion of Hoekwil.
Should Eskom be delayed in their efforts to repair the faulty line, George Municipality will revise the attached schedule accordingly.

 

ESKOM POWER UPDATE

ESKOM POWER UPDATE Saturday 8 May

ESKOM has advised George Municipality that repairs to the faulty line to the Wilderness substation will only commence tommorow, Sunday 9 May with no current completion time available. The faulty line is located in a difficult site.

George Municipality is going to try and pick up the load as much as possible, and have managed to return power to Wilderness Heights already. However, in order for this to work they need the houses that do have power to reduce their load as much as possible to avoid continuous tripping. Please note this will still only cover about 25% of Wilderness and there are certain areas it is not possible for George to cover due to distance.

SERVICES AFFECTED DURING COVID-19

Please note that during the Covid-19 crisis period, the contact details and office hours of some services may differ from the usual operations. Please consult the updates of ‘Municipal Services during Covid-19’ as per the ‘Latest News’ section in the column on the right of this website. Review Regulations via our Documents/Covid-19/Level 5/4/3/2/1.

Link to Provincial Western Cape Government Website Frequently Asked Questions      https://coronavirus.westerncape.gov.za

More data is available here: https://coronavirus.westerncape.gov.za/covid-19-dashboard

National Government information: https://www.gov.za/coronavirus/guidelines