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Notice Archive

INTERMITTENT TELEPHONE SERVICE – CIVIL ENGINEERING CUSTOMER CARE

The George Municipality Civil Engineering Customer Care continue to experience ongoing intermittent telephone service following severe storm damage caused by extreme high winds on 11 May.

We continue to experience significant difficulties where calls are connecting; and in many cases staff are unable to hear residents on the line due to technical disruptions.

To improve access during this period, all Civils Customer Care telephone lines have been diverted to mobile phones until 21:00 tonight. Emergency Repairs will be affected tomorrow.

Please note the following important temporary arrangements:
* There is no call queuing system in place during this diversion period
* Calls will either ring until answered or may return a busy signal depending on line capacity
* Residents are strongly encouraged to keep calling back if the line is not answered

We apologise for the inconvenience and appreciate the public’s patience while our service provider continues restoration work.

REPORTING MUNICIPAL FAULTS
Residents are encouraged to continue reporting all non-emergency municipal issues via the following channels:
Email: gmun@george.gov.za
My Smart City – George App: My Smart City – George
(Available on Apple App Store, Google Play Store, or via website access)

GENERAL CONTACT
Switchboard: 044 801 9111 (07:45 – 16:30) and After Hours 044 801 6300

George Municipality thanks residents for their continued patience and cooperation during this challenging period.

INTERMITTENT TELEPHONE SERVICE – CIVIL ENGINEERING CUSTOMER CARE

The George Municipality Civil Engineering Customer Care continue to experience ongoing intermittent telephone service following severe storm damage caused by extreme high winds on 11 May.

We continue to experience significant difficulties where calls are connecting; and in many cases staff are unable to hear residents on the line due to technical disruptions.

To improve access during this period, all Civils Customer Care telephone lines have been diverted to mobile phones until 21:00 tonight. Emergency Repairs will be affected tomorrow.

Please note the following important temporary arrangements:
* There is no call queuing system in place during this diversion period
* Calls will either ring until answered or may return a busy signal depending on line capacity
* Residents are strongly encouraged to keep calling back if the line is not answered

We apologise for the inconvenience and appreciate the public’s patience while our service provider continues restoration work.

REPORTING MUNICIPAL FAULTS
Residents are encouraged to continue reporting all non-emergency municipal issues via the following channels:
Email: gmun@george.gov.za
My Smart City – George App: My Smart City – George
(Available on Apple App Store, Google Play Store, or via website access)

GENERAL CONTACT
Switchboard: 044 801 9111 (07:45 – 16:30) and After Hours 044 801 6300

George Municipality thanks residents for their continued patience and cooperation during this challenging period.

UPDATE: TEMPORARY CLOSURE OF MUNICIPAL FACILITIES AND SERVICE DISRUPTIONS DUE TO ADVERSE WEATHER CONDITIONS

Issued by George Municipality – 14 May 2026 @ 09:52

George Municipality advises the public that some municipal facilities and services are temporarily unavailable due to storm-related damage.

CLOSED FACILITIES
• Worker Collection Point – 12 Industrial Street – operating from 4th floor, Main Municipal Building
• BLANCO MVR Closed

REOPENED TO THE PUBLIC
Wilderness Tourism Offices
EPWP Database Offices

INTERMITTENT TELEPHONE/ INTERNET SERVICE
Various George Municipal offices are currently experiencing intermittent telephone line service due to severe storm damage caused by the extreme high winds on 11 May. Our service provider is actively working to resolve the issues.

We have noted that some calls connect, but staff are unable to hear callers speaking. The public is kindly requested to remain patient and To please report all faults on the SmartCity by visiting www.mysmart.city

George Library – no internet or telephone lines but open to public
• George Library – antenna damaged
• Blanco Library – power outage; no public internet access
• Touwsranten Library – antenna damaged; no public internet access
• Waboomskraal Library – no internet connection
• Thembalethu Library – unstable and intermittent connectivity

GENERAL CONTACT DETAILS
Switchboard: 044 801 9111 (07:45 – 16:30)
General public queries (non-emergency): gmun@george.gov.za

REPORTING MUNICIPAL ISSUES
Residents are encouraged to report non-emergency municipal-related issues via the My Smart City – George App or by emailing gmun@george.gov.za.
The NEW My Smart City – George App can be downloaded via the Apple App Store, Google Play Store, or via www.mysmart.city. Residents may also scan the QR code printed on their municipal statement.

George Municipality thanks residents for their patience and cooperation during this challenging period.

UPDATE 2: WEATHER-RELATED WATER ISSUES IN GEORGE AND UNIONDALE

George Municipality’s Civil Engineering Services has made significant progress in restoring water supply following recent storm-related damage and power outages.
RESTORATION PROGRESS
• The Western Bypass main pipeline has been successfully repaired and is back in operation.
• Power supply to the Boardwalk pump station in Wilderness has been restored, and the pump has just been started.
• Water supply has been restored to:
o Kraaibosch
o Victoria Bay
o Victoria Heights
o Welgelegen
Residents in these areas may experience a delay before normal pressure is fully restored as reservoirs refill and the system stabilises.

CURRENT WATER SUPPLY STATUS
Uniondale – Rietvlei
The Rietvlei area remains without running water after the main water supply line was washed away during recent heavy rainfall.
A water tanker is currently on site in Rietvlei to provide water to affected residents.

UNPLANNED WATER OUTAGES DUE TO FALLEN TREES
Municipal teams continue to attend to localised outages caused by fallen trees that damaged water infrastructure.
Areas affected include:
• Denver Park
• Sprigg Street, Twee Rivieren
• Glenwood
Teams are on site clearing fallen trees and repairing damaged pipelines to restore supply as quickly as possible.
Several reservoirs are still recovering following the outages. Residents are urged to continue using water sparingly.
REPORT WATER AND STORMWATER ISSUES
For water and stormwater-related queries, residents may contact Civil Engineering Services Customer Care:
• 044 801 9262 / 044 801 9266 (07:45–16:30)
• 044 801 9354 (07:45–16:30)
• 044 801 6300 (after hours)
Please note that telephone lines may be unclear due to the current disaster situation and the high volume of calls. Residents are kindly requested to be patient and to call again if they are unable to hear the operator clearly.

People getting water from the George Civil Engineering water tanker in Wilderness Heights earlier.

Civil Engineering staff hard at work removing a tree out of an access road to a pump station.

George Municipality Maintains Full Disaster Response Activation Following Severe Weather Events

All technical and operational departments of George Municipality remain on full activation following the severe weather events experienced across George and surrounding areas from Wednesday, 6 May to present.

Civil Engineering Services has mobilised internal teams together with ad hoc emergency contractors to respond to water outages caused by burst pipelines following fallen trees, as well as major repair work required on the Western Bypass 1000mm pipeline and other infrastructure damaged or washed away during the recent storm period, which included severe flooding last week and extreme winds this week.

The Municipality also received generous donations of gunplast sheeting from members of the public and several contractors to assist affected communities, for which we are sincerely appreciative. Special thanks are extended to WJ Civils, Entsha Henra, Babcon, Urhwebo Transand, Phambili Civils and Coastal Armature for their support during this difficult period.

The Community Services Directorate mobilised Parks and Recreation teams to assist with the clearing of fallen trees in collaboration with George Fire and Disaster Services, who responded to numerous emergency incidents throughout the storm period. Additional assistance was provided by Darryl Sauer of Gwaing Trading, who assisted with tree removal operations in Heatherlands. External service providers have also been called in to assist with the large-scale task of clearing roads and public spaces across George and surrounding areas. A significant number of reservists and neighbourhood watch members continue to assist within their respective communities with the removal of fallen trees and support operations.

Humanitarian organisations and community groups, together with Municipal Social Development, also played a valuable role in supporting residents affected by the storms. Love George, Gift of the Givers, as well as various George businesses and individuals, graciously assisted with donations and the supply of essential items to residents severely affected by the flooding and high winds experienced during the past week.

Electrical Engineering Services mobilised both High Voltage and Low Voltage internal teams, together with available service providers, to respond to the large number of electricity-related complaints and outages experienced since Monday. There is still a high volume of power outages being attended to, and we extend our appreciation to the public for their patience and understanding as municipal officials and emergency teams continue working under difficult conditions to restore services as quickly and safely as possible.

Traffic Services, Law Enforcement and Anti-Land Invasion officials were also fully mobilised to monitor road conditions, assess flooding impacts and assist where required. Refuse collection staff and EPWP workers who were unable to continue with normal duties due to weather conditions were redeployed to emergency response operations as directed by the George Disaster Joint Operations Centre (JOC).

The George Disaster JOC continues to monitor the overall situation across George and surrounding areas, including Uniondale, Haarlem and Noll.

George Municipality would like to sincerely thank all of our officials, and every organisation, business, volunteer group, reservist, neighbourhood watch member and individual who stepped forward to assist during this difficult period. The collective support received from across the community has played a significant role in helping restore services, assist affected residents and improve safety conditions as quickly as possible.

UPDATE: WEATHER-RELATED WATER ISSUES IN GEORGE AND UNIONDALE

George Municipality is attending to several weather-related water supply disruptions affecting parts of George and Uniondale.

CURRENT WATER SUPPLY STATUS

Kraaibosch and Surrounding Areas
Power supply to the Kraaibosch area was restored this morning. Municipal teams are currently restarting the pump stations. Water supply is expected to be restored later today once the system has stabilised and reservoir levels recover.

Wilderness Heights
Parts of Wilderness Heights are currently without water due to ongoing power outages affecting pump stations. As a result, the pump stations are unable to pump water to the reservoirs supplying the area.

A water tanker will be stationed shortly at Bundu Country Café, Whites Road, Wilderness Heights, to provide water to affected residents.

Uniondale – Rietvlei
The Rietvlei area remains without running water after the main water supply line was washed away during recent heavy rainfall.

A water tanker is currently on site in Rietvlei to provide water to affected residents.

UNPLANNED WATER OUTAGES DUE TO FALLEN TREES

George Municipality is also attending to several unplanned water outages caused by fallen trees that damaged water infrastructure.

Areas affected include:

Denver Park
Sprigg Street, Twee Rivieren
Glenwood
Victoria Bay Heights

Municipal teams are on site clearing fallen trees and repairing damaged pipelines to restore water supply to affected residents as quickly as possible.

WATER CONSERVATION URGED

Several reservoirs remain under strain and water levels are low. Residents across the municipal area are urged to use water sparingly and to adhere to current water restrictions until power supply is fully restored and normal pumping operations resume.

REPORT WATER AND STORMWATER ISSUES

For water and stormwater-related queries, residents may contact Civil Engineering Services Customer Care:

044 801 9262 / 044 801 9266 (07:45–16:30)
044 801 9354 (07:45–16:30)
044 801 6300 (after hours)

UPDATE 11: WEATHER-RELATED POWER OUTAGES IN PARTS OF GEORGE

George Municipality’s electrical teams remain on site across the municipal area and will continue working throughout the night to restore electricity supply to as many affected areas as possible.

Due to fatigue after extended hours of work, teams are operating with reduced staff during the night shift. Despite this, restoration efforts are continuing.

Additional contractors will join the municipal teams tomorrow to assist in accelerating the repair process.

The Municipality is attending to all outages reported through the official fault reporting channels. Some faults can be resolved relatively quickly, while others are more complex and require more extensive repairs.

Additional teams will also be deployed to Wilderness and Blanco tomorrow to strengthen restoration efforts in these areas.
Residents are thanked for their continued patience and understanding while teams work to restore supply as safely and efficiently as possible.

UPDATE 10: WEATHER-RELATED POWER OUTAGES IN PARTS OF GEORGE

George Municipality’s electrical teams have made significant progress in restoring electricity supply following extensive weather-related damage to the network.
The 66kV Glenwood line has been successfully repaired and re-energised, enabling power to be restored to a number of areas, including Rosemoor, Aspeling Street and parts of the CBD, parts of George East and parts of Thembalethu. Teams are currently on site in Thembalethu attending to outstanding localised faults.
As the Glenwood Substation is brought back online, additional low-voltage outages may be identified. The Municipality is aware of the urgent need to restore supply to all affected areas and is doing everything possible, with the assistance of appointed contractors, to address remaining faults as quickly and safely as possible.

POWER SUPPLY HAS BEEN RESTORED IN THE FOLLOWING AREAS:
• Airport Line
• Herold’s Bay
• Mooikloof
• Diepkloof
• Portions of Hansmoeskraal
• Gwaiing Sewerage Works
• Bergsig
• Rosemoor
• Aspeling
• Parts Mitchell and Church Streets
Parts of George East is also back on.

HIGH-VOLTAGE NETWORK UPDATE
The 66kV Glenwood line has been repaired and re-energised.

OUTSTANDING LOW-VOLTAGE OUTAGES
Electrical teams are currently attending to low voltage complaints across George.

Today the teams have had success in the CBD area, Pacaltsdorp, Blanco and Thembalethu.
There is currently no estimated time of restoration (ETR) for these localised outages, as the extent of the damage differs from site to site.

REPORT POWER OUTAGES OR LIVE CABLES
Residents are encouraged to report power outages and dangerous situations such as live cables at the after hours numbers 044 801 6300 or 044 801 6311.
George Municipality thanks all residents for their patience and cooperation while teams work to restore services as safely and quickly as possible.

PUBLIC NOTICE: UNPLANNED WATER OUTAGE – KRAAIBOSCH AND SURROUNDING AREAS

Residents are advised that the high-lift pump station supplying the Kraaibosch Water Tower has been affected by the current power outage.
As a result, water supply interruptions are being experienced in the following areas:Kraaibosch,Welgelegen,Victoria Bay
Victoria Heights, Wilderness Heights and Akela.
A water tanker has been stationed at the BP service station next to the N2 and will remain available until 20:00 this evening.
Water supply will be restored once power is reinstated and the pump station is fully operational.
George Municipality apologises for the inconvenience and thanks residents for their patience and understanding.