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Notice Archive

Understanding Your Water Bill: 6kl Water Allowance and System Estimate Reversal

Free Basic Water Allowance
Every residential account gets 6 kℓ of free water per month, this equates to (6kℓ x 12 months) = 72kℓ per year.
To make billing fair, and accurate the free water is now applied per day: 72 kl per year÷365.25 (average days in an entire leap cycle)≈0.197 kl per day
This means your free allowance depends on the number of days between meter readings, not just a fixed 6 kℓ per reading.

Examples
29-day reading: 29 × 0.197 kℓ ≈ 5.7 kℓ free
32-day reading: 32 × 0.197 kℓ ≈ 6.3 kℓ free

Small amounts on your bill (e.g., R2–R5) simply reflect water used above the free allowance.
✅No extra charges
✅No loss of free water
✅Billing is now accurate and fair

System Estimates Reversal
When your meter reading is estimated and an actual reading is later obtained the system will automatically reverse all estimated charges from the date of the last estimate and recalculate your water consumption using the per-day method.

 

In this case, the system will reverse the December and January estimates and recalculate your total consumption from 15/10/2025 to 19/01/2026.

If we estimated that you used 44 (22+22) kilolitres, but the real reading later shows you actually used 62 kilolitres between the previous and current reading dates:

  • The estimate is reversed.
  • The system recalculates the period based on the actual 62 kilolitres.
  • The difference appears on your next bill

Previously, this correction was done manually via back-end journals. The new system automates it, making your billing more accurate, transparent, and fair.

Additional Information:
Customers may also receive a statement that shows their water charges split between:
George Normal tariffs
George Emergency Level 2 tariffs: 19 December 2025
George Emergency Level 3 tariffs: 5 January 2026
Haarlem and Uniondale Emergency Level  3 tariffs: 9 January 2026

These charges are calculated pro-rata based on the number of days each tariff applied during the billing period.

NEW PLATINUM CITIZEN PORTAL FOR MUNICIPAL ACCOUNTS

George Municipality has launched the new George Citizen Portal, which allows residents to view, download and print their municipal statements online.

How you will receive your statement
• Monthly municipal statements will still be sent by email as PDF attachments and via SMS with a secure link on the day of billing.
The second reminder SMS will only include the amount outstanding based on the debtors ageing.
• The portal is an additional option for viewing and managing your account online. Here you can also access the more detailed version of the statement.

Important information for registration
• Statements will appear on the portal after they have been issued by email and SMS.
• Use your new municipal account number when registering. Using old account numbers will cause registration to fail. Your new account number appears on your statement.
• The ID number or registration number must match the municipality’s records, or registration will fail.
• For business accounts, select the correct identification type and enter the business registration number.
• If you are unsure of your account or identification details, please contact the municipality for assistance before registering.

How to access the portal
• Visit www.george.gov.za and click the ACCOUNTS VIEW button to access the Platinum Citizen Portal.
• A step-by-step video guide is available on the George Municipality YouTube channel:
https://tinyurl.com/3evu6dn3

Need help?
• Email: accounts@george.gov.za
• Call: 044 801 9111 (during office hours)

Silent walk against Illegal Dumping to take place in Thembalethu

A Silent Walk Against Illegal Dumping will take place in Thembalethu on Friday, 27 February 2026, as part of George Municipality’s ongoing Illegal Dumping Awareness Campaign. The initiative aims to raise awareness about the environmental, health and social impacts of illegal dumping, while encouraging residents to take collective responsibility for keeping neighbourhoods clean and safe.

The Silent Walk forms part of the Municipality’s month-long campaign focused on education, visible action and community participation to restore and protect public spaces across George. Since the start of the campaign, municipal cleaning teams, Expanded Public Works Programme (EPWP) participants, law enforcement officers and community volunteers have worked together to address illegal dumping hotspots through clean-up operations, enforcement actions and public awareness activities.

Particular emphasis has been placed on community education, highlighting the importance of responsible waste disposal and the shared role residents play in maintaining a clean environment. Awareness initiatives, including partnerships with stakeholders and community engagements, continue to promote long-term behaviour change and community pride.

The Silent Walk will be attended by the Executive Mayor and councillors and is hosted in collaboration with the Garden Route District Municipality and Henque Waste.

Event Details
📍 Meeting Point: Outside the Thembalethu Police Station, 7251 Nelson Mandela Boulevard
📅 Date: Friday, 27 February 2026
🕣 Time: 08:30 – 10:15 (followed by clean-up activities)

Programme
• 08:30 – 09:00 Arrival and registration
• 09:00 – 09:10 Opening and welcome
• 09:10 – 09:15 Purpose and overview of the Silent Walk
• 09:15 – 09:45 Silent Walk through identified illegal dumping hotspots
• 09:45 – 10:00 Address by the Executive Mayor
• 10:00 – 10:15 Community commitment and closing remarks
• 10:15 onwards Clean-up and beautification of an identified site

Cleaning tools will be provided, and participants are welcome to bring additional equipment to support the clean-up. Placards will be supplied by campaign partners.

Residents are encouraged to participate and support the initiative as the Municipality continues working with communities and stakeholders to combat illegal dumping and build a cleaner, healthier George for all.
For enquiries, contact: Community Services Directorate – 044 802 2900

Photos:


A look at an illegal dumping spot at the Thembalethu Square Shopping Centre.


What the same spot looks like after cleanup at Thembalethu Square.

Waste strewn outside a block of flats in Meade Street in the CBD.

The Meade Street spot after cleanup.


An illegal dumping spot in Triumph Street, Rosemoor.


After cleanup in Triumph Street.

Rainwater harvesting tanks and Level 2D Water demand management measures


In response to the current Level 2D Water Demand Management measures, Executive Mayor Browen Johnson is pleased to announce that the Planning and Development Directorate has introduced a simplified application process for rainwater harvesting tanks to support improved water resilience within our community.
Key points for property owners:
• Planning approval is not immediately required to install a rainwater harvesting tank, unless the tank is positioned within the building line and exceeds the height of the boundary wall.
• Rainwater harvesting tanks are classified as Minor Building Works and require a simplified application through the Building Control Office.
• Application forms are available at: https://tinyurl.com/3f5p6phk
• Clear guidelines are available from the Building Control Office to assist residents with correct placement and the application process.
• Application fees are currently waived to encourage residents to install rainwater harvesting tanks.
• All plans for new buildings must include a 5 000ℓ rainwater harvesting tank (or a minimum of 2 500ℓ where site constraints apply).
• No exemption from the National Building Regulations can be granted. However, penalties for late applications will be waived where tanks were installed prior to approval. Please note that installation remains at the owner’s risk until formal approval has been granted.
Installing a rainwater harvesting tank assists in conserving water, reduces pressure on the municipal supply, and contributes towards a more water-wise George. Residents are encouraged to work together to protect our water resources and strengthen community resilience.
Contact the Building Control Office:
📞 044 801 9370 / 044 801 9166 / 044 801 9019
✉️ mdyakop@george.gov.za | pmlingani@george.gov.za | smoshani@george.gov.za

Public Notice: Closing date – Call for Event Support 2026/2027

 

George Municipality hereby reminds all event organisers and relevant stakeholders that the Call for Event Support for the 2026/2027 financial year will close on Sunday, 22 February 2026.
Organisers wishing to apply for municipal event support for events scheduled within the George Municipal area between 1 July 2026 and 30 June 2027 are encouraged to submit their online applications before the closing date.
Please note that late submissions will not be considered.

Applications can be submitted online at: https://survey.zohopublic.com/zs/AcBRLi

For enquiries, please contact the Tourism Section at: events@visitgeorge.co.za