Please report power outages, broken streetlights, and faulty traffic lights to:
044 801 9222 (07h45 – 16h30)
044 801 9202
New WhatsApp Number 067 350 3295 (Available Monday to Friday 07h45 – 16h30)
Uniondale: 044 752 1024 (7.45am-4.30pm)
044 801 6300 (after hours)
DOCUMENTS AND LINKS
Click for the Electricity Supply Bylaw.
Click for Loadshedding Schedules.
Click for Alternative Energy Sources Application Forms.
Click for TID Rollover FAQ English
Click for TID Rollover FAQ Isixhosa
Click for TID Rollover FAQ Afrikaans
Pre-paid electricity services are supplied by Itron/Ontec. Phone 044 873 5474
If your pre-paid meter is broken, please report to 044 801 9222 or 044 803 9222 during office hours.
If you want to apply for a pre-paid electricity box to be installed, please visit Electrotechnical Services in Brick Road, Industria to initiate the process.
Always provide and confirm your prepaid electricity card number when you buy prepaid electricity.
The municipality will not accept liability if the wrong prepaid number was supplied.
You can buy pre-paid electricity from the places listed below or online via your bank or online service providers:
The electricity token is automatically sent to the client via SMS or email.
Mobile apps belonging to banks also have a prepaid electricity purchase function.
George Municipality Accounts Hall: Progress Street, George CBD
Itron/Ontec George: Eagle View Building, 5 Progress Street
(Monday-Thursday 8am-4.30pm, Friday 8am-4pm)
Albert Motors: 42 Albert Street/Nelson Mandela Blvrd,George South(24/7)
Yorkers Superette: 16 York Street, George South (7am-11pm)
Total Courtenay: 57 Courtenay Street, George CBD (24/7)
Captain’s Cabin: 112 Cradock Street (Monday-Friday 6.30am-5.45pm, Saturday 6.30am-1.45pm)
Denneoord Multisave: cnr Wellington Street and Eighth Avenue (6.30am-9pm)
Engen Eco Stop: cnr Witfontein and CJ Langenhoven Drives, Heather Park (24/7)
Busy Corner: Wolhuter Street, La Vallia (8am-10pm)
DRW Projects: 7 Carnation Street, La Vallia (6am-10pm)
Multi Motors: Knysna Road, La Vallia (24/7)
Shell Kraaibosch: Knysna Road (24/7)
Norman’s: Swawel Street, Conville (7am-10pm)
Poor Man’s Friend: Fiscal Street, Conville (8am-8pm)
Parkdene Multiserve: cnr Ballot and Snake Streets (8am-8pm)
Rosedale Superette: 8293 Genesis Street
(Monday-Friday 8am-8pm, Saturday 7.30pm-9pm, Sunday 8am-3pm)
Delville Park Superette: Square Hill Drive (7am-10pm)
Borchards Multisave: cnr Versveld and De Beer Streets (6.30am-8pm)
Total Sandkraal: 48A Sandkraal Road, Borchards (24/7)
Caltex Fourways Motors: cnr York and Discovery Streets, Pacaltsdorp Industria (24/7)
Hypersave: cnr Fern and Section Streets, Pacaltsdorp
(Monday-Saturday 8am-8pm, Sunday 8am-2pm)
Pacaltsdorp Superette: 10 Kerk Street (6.45am-8.30pm)
Phalida’s: cnr Marigold and Protea Streets, Pacaltsdorp (8am-8.30pm)
KG Stores: 101 Tshefu Street, Thembalethu (7am-8pm)
Herolds Bay Café: 3 Skimmelkrans Lane
(Monday-Saturday 7am-6pm, Sunday 8am-6pm)
Caltex The Waves: 2242 South Street, Wilderness East (24/7)
Caltex Wilderness: George Road, Wilderness (24/7)
Kleinkrantz Superette: 1435 Protea Street
(Monday-Saturday 7am-7pm, Sunday 7am-1pm)
Village Shop: Heide Lane, Hoekwil
(Monday-Friday 7am-6pm, Saturday 8am-4pm, Sunday 9am-1pm)
Jozelle: 27 Voortrekker Street (8am-7pm)
Lyonnsville Superette: Lang Street (8am-8pm)
Uniondale Motors: 62 Voortrekker Street (24/7)
POWER CUT OFF DUE TO ARREARS? CREDIT CONTROL ACTIONS
If your electricity has been cut off or your pre-paid meter purchases has been blocked because you owe the municipality money, you can do the following:
Pay the account and then inform the office of payment during office hours on 044 801 9111 OR visit the office during office hours to make the necessary arrangements.
If you do not pay, you will be allowed one R50 electricity token in a 30-day cycle, which you can only buy Monday to Thursday.
Emergency number for reconnection after you have paid a sufficient amount:
063 699 5998. Emergencies only and at these hours: Monday to Friday 4.30pm-8pm; Saturday 8am-8pm; Sunday 8am-2pm
Please note that ESKOM, not the George Municipality, determines loadshedding and how it is applied. Please follow George Municipality social media channels for loadshedding updates.
Stop the surge: please switch off appliances such as geysers, ovens, tumble driers, microwave ovens and kettles before/during loadshedding so that when power is restored, it does not create a power overload when they all go on at once. An overload will trip the power to protect the network. Please wait 30 minutes before switching on appliances that use a lot of electricity, and then do so bit by bit to help stabilise the network.
GEYSER SWITCH OFF TIMES
The George Municipality switches off geysers according to the Eskom tariff structure peak times. The switch-offs only apply to homes fitted with the relevant device (sample pictured here).
September to May (Low demand season)
Monday to Friday: 8am-10am and 6pm-8pm and 9.30pm-10pm
Saturday: 10am-12pm and 6pm-8pm
Sunday: No switch-off
June to August (High demand season)
Monday to Friday: 7am-9am and 5pm-7pm and 9.30pm-10pm
Saturday: 10am-12pm and 6pm-8pm
Sunday: No switch-off
Please note all municipalities have been required to install geyser control systems to help flatten the peaks on the national load curve and have been implemented across the country for about a decade. The geyser control system is intentionally set to switch geysers off during peak times as without it there would be more loadshedding.
ALTERNATIVE ENERGY SOURCES
The George Municipality encourages the responsible use of alternative energy and has measures in place to facilitate the registration of such equipment, also known as Small Scale Embedded Generation (SSEG) systems.
SSEGs are mostly generated by the sun, also known as solar photovoltaic (PV) systems, but can also be technologies related to wind and biogas.
Registration of SSEGs with the George Municipality is important because:
• You can earn financial credit if your system feeds energy back into the electricity grid.
• The municipality uses the information to gage the impact of SSEGs on the city’s electricity grid and can plan and act accordingly.
• Connecting an SSEG system to the grid can pose a safety risk and the municipality must therefore ensure that generating equipment is approved and installed in the correct manner as set out by the national standard NRS 097.
• The municipality must ensure that the installed SSEG system does not interfere with the quality of its electricity supply as set out by the national standard NRS 048.
• The information is reported to government and other stakeholders to inform the bigger picture.
• The municipality finance department can verify the source of noteworthy revenue impacts – for example, it will explain why an electricity bill drops significantly after the installation of a solar geyser and panels.
Individuals, businesses and organisations wanting to install alternative energy sources and equipment in the George municipal area must follow the following procedures:
1. Find an accredited, professional service provider.
2. Download the three application forms (click here), fill in with the help of the service provider and submit to firstname.lastname@example.org at the George Municipality Electrotechnical Services directorate.
3. The municipality will assess the impact on the electricity grid and inform the applicant and service provider if they can proceed with installation.
4. The applicant must inform the municipality once installation has been completed, after which a municipal technician will inspect the installation and request a copy of the Certificate of Compliance from the installer.
Any additions or alterations to an existing SSEG system must follow the same procedure as above.
STREETLIGHTS BURNING IN THE DAY?
Streetlights are usually switched on in the day so the people who are fixing them can see which ones are not burning, but it can happen sometimes that the automatic switchover function (that switches the lights off in the day) is not reactivated when the work is finished.
One electrical box usually serves a few streets, so while you may not see people working, they may just be where you cannot see them. However, teams would seldom work for more than a day in an area, except when a project is being rolled out or several lights are being installed or fixed.
In general, if streetlights are burning during the day for more than a one-day cycle, please report it during office hours to 044 801 9222 or 044 874 3917 so that the department can go investigate.
Of course, when streetlights are not burning at night, we also want to know about it. You can phone the numbers above to report it or after hours to 044 801 6300.
Streetlights are fixed on a schedule and it may take up to 14 days before they get to your street. If the broken lights in your street are not fixed within two weeks from when you reported it, please follow up with us per telephone during office hours.
STREETLIGHTS ON THE N2
Please note there are sections on the N2 where streetlighting falls under the control of the South African National Roads Agency Ltd (SANRAL) and lights are therefore NOT serviced by George Municipality Electrotechnical Services.
These areas are:
Kraaibosch area – SANRAL lighting extends from the Knysna Road/N2 turn-off intersection near the Garden Route Mall to 250 metres east of the road entrance to Victoria Bay.
Wilderness Central – SANRAL lighting extends from the George Road/N2 intersection to 150 metres east of the South Road intersection near the NSRI.
Wilderness East – SANRAL lighting extends from the Dumbleton Street/Buxton Road/N2 intersection to 1km east of the Second Avenue intersection at Caltex Garage.
While George Municipality engages with SANRAL when streetlight issues arise in these sections, George Electrotechnical Services are not responsible for the maintenance or management thereof. Please contact SANRAL on 041 398 3200 to report any street lighting issues on the N2.[/vc_column_text][/vc_column][/vc_row]