Thembalethu residents benefitting from new route to Garden Route Mall
All role-players were in high spirits as (from left) GO GEORGE Manager Morné Lakay, George Link Director John Heathcote, and Garden Route District Municipality’s Executive Mayor, Alderman Marais Kruger, popped confetti canons to celebrate the launch of Route 11 between Thembalethu and the Garden Route Mall. (The confetti was cleared away immediately afterwards.)
Thembalethu residents celebrated a long awaited milestone on Sunday, 17 May 2026, as GO GEORGE officially launched Route 11 Thembalethu – Garden Route Mall. As the third bus route to serve this community, it marks a major step forward in expanding public transport access.
The route was officially activated by an early morning ride from the Jonga Terminus, joined by Executive Mayor of the Garden Route District Municipality, Alderman Marais Kruger, municipal officials and invited guests.
At the Garden Route Mall terminus, Mayor Kruger officially declared the route operational and described the launch as an important moment for mobility and economic access for the residents of Thembalethu. “Today is more than the launch of a new route — it is a step towards greater dignity, opportunity and connection for residents of Thembalethu. They have waited patiently for this direct route, and I am proud that the George Municipality together with the Western Cape Mobility Department can finally deliver this service,” he said.
Reflecting on the milestone, Western Cape Minister of Mobility, MEC Isaac Sileku, highlighted how Route 11 strengthens the province’s commitment to accessible, resident centred mobility. “The GO GEORGE network continues to demonstrate what can be achieved when government, operators and communities work together. Route 11 is another example of public transport development that responds directly to the needs of residents,” he said. “A direct route to the Mall opens doors — to a more dignified way to get to work, access services, and reach new opportunities. I look forward to meeting the commuters who will benefit from this new link. Their experiences guide our decisions, and their needs shape the future of mobility in George.”
A direct connection shaped by community need
Route 11 provides a seamless link between Thembalethu and the Garden Route Mall precinct, home to several major shopping centres and employment hubs. Until now, many residents relied on multi transfer journeys via the N2 bridge and Route 16. The new route eliminates that detour entirely.
With Route 11 in place, passengers can also transfer to other routes at the Mall to reach Rosemoor, Loerie Park, Eden, Bergsig, George East, and the CBD, including several schools and major businesses en route. This shift is expected to ease congestion on Route 15 (Parkdene–CBD) and Route 16 (Parkdene–Garden Route Mall), as Thembalethu passengers who previously transferred to these routes can now travel directly to the Mall and further into town.
Supporting passengers with information and digital tools
In the weeks leading up to the launch, the GO GEORGE communication team engaged with Thembalethu residents travelling to the Mall, explaining the new route and helping both current and future users understand their travel options.
Passengers now also have access to GoBot, the GO GEORGE chat assistant, which provides instant help with route planning and system information. Users can chat to GoBot on WhatsApp by saving 078 090 6168, or by scanning the QR codes displayed on pole collars at bus stops.
Additionally, the GO GEORGE website (www.gogeorge.org.za) offers user-friendly tools designed to help passengers plan trips and explore the network.






Caption 2: HR officials conversing with Uniondale officials
Caption 3: Two Municipal officials are listening intently whilst Chantal Louw explains HR Processes.
Cllr Melvin Roelfse, Community Development, Sport and Libraries, Cllr Thandiswa Qatani, Anouk van Coller, Junior Mayor of 2026, Mia Mengel, Junior Mayor of 2025, Xaney Janse van Rensburg, Junior Deputy Mayor of 2026, Naledi Ngxishe, Deputy Junior Mayor of 2025, Mathew Taylor, Junior Speaker of 2026, Mivuyo Gumede, Junior Chief Whip of 2026. With Cllr Sean Snyman, Speaker of George Council at the back at the event.



