GEORGE MUNICIPALITY SERVICES DURING COVID-19 updated 21 February 2022
Latest update: 21 February 2022 (Current Alert Level 1 Adjusted)
George Municipality main and other external municipal buildings are still closed to the public until further notice, due to continued Covid-19 safety measures. This measure has been considered and the decision not taken lightly following the continued spike in infection rate in George, and within our municipal staff. We have a responsibility to ensure not only the safety of the officials working for the municipality but also the public.
All essential services continue to be rendered and officials will continue to work from home.
We appeal to the public to consider doing transactions and business online, by telephone or via email to avoid coming to the municipality in person and thus helping to reduce the risk of spreading the virus.
During the Covid-19 crisis period, certain staff may be working from home or on rotation, which means contact details and office hours of some services may differ from usual operations. Please see below for more details per directorate.
The following offices are OPEN to the public, with amended working hours where relevant, and unless otherwise announced as per Covid-19 measures.
- Finance Cashier Hall Main Building 08h00 – 15h30
- SCM Unit for purposes of submitting tenders 07h45 – 16h30
- Finance Cashier Hall Uniondale 08h00 – 15h30
- Cashier Haarlem 08h00 – 15h30
- Motor Vehicle Registration (Hibernia Street) 08h00 – 15h00
- Vehicle Testing Station (Hibernia Street) 08h00 – 15h00
- Drivers Licensing Offices (Pacaltsdorp) 08h00 – 15h00
- Municipal Court 07h45 – 16h30, closed 13h00 -13h45
- Landfill Site 07h00 – 18h00 (Monday – Friday) details below
- Transfer Station 07h00 – 18h00 (Monday – Friday) details below
- Area Offices 07h45 – 16h30
- Thusong Centres 07h45 – 16h30
- New and Existing Housing Offices 08h00 – 16h00
- Public Libraries (as indicated below)
- George and Wilderness Tourism Offices 08h30 – 16h30
CONTACT NUMBERS AND EMAIL ADDRESSES PER DIRECTORATE
Switchboard: 044 801 9111
All after-hours George Municipality emergencies: 044 801 6300
Garden Route District Municipality Disaster Management emergencies: 044 805 5071 (all hours)
REPORT FRAUD 0860 044 044 / fraud@george.gov.za
General public email for all matters: gmun@george.gov.za
PROTECTION SERVICES
Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary.
Fire emergencies only: 044 801 6311 (all hours)
General fire department enquiries: 044 801 6300
Law Enforcement: 044 801 6350/89
Anti-Land Invasion: 044 801 6310
GO GEORGE Toll-free number: 0800 044 044
GO GEORGE OFFICE: 044 801 9493 (The number is linked to the toll-free number for the GO GEORGE Call Centre 0800 044 044)
All after-hours emergencies: 044 801 6300
Traffic Department Offices, Driving and Learners Licences:
Mission Street, Pacaltsdorp 044 878 2400
Open to the public Monday to Friday 08h00 – 15h00
Vehicle Testing Station
Hibernia Street (next to train station) 044 801 9312
Open to the public Monday to Friday 08h00 – 15h00, access control from the gate at the street.
Motor Vehicle Registration and Licencing
Please note the email addresses for proof of payment of online payments has changed.
Hibernia Street (next to train station) 044 801 9310
Open to the public weekdays 08h00 – 15h00, except Wednesdays when closed at 14h00 due to compulsory training. Access control is from the gate at the street.
Bulk transactions are being handled at a separate venue. Pregnant women, the elderly and the disabled can pre-arrange preferential treatment by calling 044 801 9310
CIVIL ENGINEERING SERVICES
Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary.
Please phone 044 801 9354 or 044 801 9277 to obtain a relevant email address.
Report water leaks and burst pipes, sewerage blockages, leaks and spillages and urgent road and stormwater issues to:
044 801 9262/6 (07h45 – 16h30)
044 801 6300 (after hours)
Estimated response times are 24-48 hours from the recorded time of complaint at the above numbers.
ELECTROTECHNICAL SERVICES
Administration Offices are open to the public
Planned maintenance continues and essential repairs for which planned outages are required will be communicated.
Please report power outages, broken streetlights, and faulty traffic lights to:
044 801 9222 (07h45 – 16h30)
044 801 9202
044 801 6300 (after hours)
New WhatsApp Number 067 350 3295 (Available Monday to Friday 07h45 – 16h30)
Pre-paid electricity queries to Itron/Ontec: 044 873 5474 (08h00 – 16h00).
COMMUNITY SERVICES
Open to the public for payments, collection of refuse bags and enquiries. Specific officials can also be contacted via telephone or emails listed below to arrange for online meetings if necessary.
Reception/all departments: 044 802 2900/2911 ccunningham@george.gov.za or ykibido@george.gov.za
Office of the Director: 044 802 2904 and imlubbe@george.gov.za
Parks and Recreation complaints: 044 802 2921 and bmbondweni@george.gov.za
Uncollected BLACK bags 044 802 2900/20/27 or ymali@george.gov.za / jstuurman@george.gov.za
Uncollected GREEN and BLUE bags: 044 630 0279 / andrew@lgewaste.co.za /jstuurman@george.gov.za
Environmental Health: anontshikiza@george.gov.za / tabotha@george.gov.za
Transfer Station: cplubbe@george.gov.za
Landfill Site and Transfer Station, Airport Road, open to public weekdays 07h00 – 18h00 and Saturdays and Public Holidays from 07h00 – 14h00. Covid-19 protocols in place, bring your own pen to sign in for extra safety. cplubbe@george.gov.za
Please report illegal dump sites to 044 802 2900 or aapril@george.gov.za or kvstoffels@george.gov.za or gnotshokovu@george.gov.za The municipality appeals to communities to remain safe and to not dump waste, which is illegal and can be hazardous to their health.
Municipal Sports facilities are open for social sports events but public swimming pools remain closed to the general public. Enquiries Gerald De Villiers 044 8019488 / gdevilliers@george.gov.za
Community Development offices
Open to the public for enquiries. Specific officials can also be contacted via telephone or email listed below to arrange for online meetings if necessary.
Contact 044 802 2000 or ejcorner@george.gov.za
Emergency essential social services enquiries 072 693 3488.
Attendance of funerals and cremations
Attendance of a funeral and cremation is limited to 100 persons or less and if the venue is too small to hold the prescribed number of persons observing a distance of at least one and a half metres from each other, then not more than 50 per cent of the capacity of the venue may be used, subject to strict adherence to all health protocols and all persons maintaining one and a half metres from each other.
Night vigils are not allowed.
After-funeral and cremation gatherings, including “after-tears” gatherings, are not allowed.
During a funeral and cremation, a person must wear a face mask and adhere to all health protocols and social distancing measures.
The duration of a funeral or cremation service is restricted to a maximum of two hours.
The Extended Public Works Programme (EPWP)
Open to the public for enquiries. Specific officials can also be contacted via telephone or emails listed below to arrange for online meetings if necessary.
Contact 044 802 2010 or gesau@george.gov.za to arrange online appointments for emergencies only call Mr Jansen 0448022000.
EPWP Assistants for EPWP Sectors:
Environmental: Thembakazi Silimeni 044 802 2012 tsilimeni@george.gov.za
Infrastructure: Owen Fielies 044 802 2012 ojfielies@george.gov.za
Social and Community Safety: Jason Jansen 044 802 2012 jdjansen@george.gov.za
New Collaborator EPWP Recruitment &Selection and unemployment database: Charlton Van Wyk 044 802 2011/36 or email: chvanwyk@george.gov.za/ nlvanstaden@george.gov.za/nrwetshe@george.gov.za
Central Supply Data Base registrations telephonically only.
PUBLIC LIBRARIES
All libraries are open for full library services, including continued assistance with registration for vaccines on the EVDS system. The public is encouraged to please return library books.
George Library: 044 801 9288 – Monday to Thursday 09h00 – 19h00; Friday 10h00 – 17h00, Saturday 09h00 – 12h30
Avontuur Library: 044 752 3351
Monday 12h00-15h00, Tuesday 11h00-14h00, Wednesday and Thursday 10h00-13h00.
Blanco Library: 044 870 7047
Monday – 09h00-17h30, Tuesday – Thursday 09h00-17h00, Friday 10h00 –17h00 pm
Conville Library: 044 801 9320 – Monday – Thursday 09h00-17h30, Friday 10h00 – 17h00
Haarlem Library: 044 763 1023 – Monday, Thursday, and Friday 14h00-17h00, Tuesday and Wednesday 10h00 – 12h00/14h00 – 17h00
Noll Library: 044 745 1014 – Monday and Wednesday 12h00-15h00, Saturday 09h00 -12h00
Pacaltsdorp Library: 044 803 9340 – Monday to Thursday 09h00-17h30, Friday 10h00 – 17h00
Thembalethu Library: 044 803 9260 – Monday to Thursday 09h00 -17h30, Friday 10h00 – 17h00
Touwsranten Library: 044 803 9285 – Monday to Friday 09h00-17h00
Uniondale Library: 044 752 1024 – Monday to Friday 10h00-16h30
Waboomskraal Library: – Monday to Friday 10h00-14h00
Don’t forget about the George Municipality library portal link: wc.slims.gov.za/desktop/desktopwcgeplge which allows you to search online according to author, title, subjects, keyword, publisher or ISBN. Type in your library number on your card to check your library materials status including the due date and opportunity to renew your books yourself.
CORPORATE SERVICES
Central Records Main Building: 044 801 9286/9431/9125/9178
Building Plan Records (corner York and Progress Streets) 044 801 9367
Emergency Records Queries Only: Timothy Craak 082 459 4522
Area offices are closed for entry to the public but will be manned and assistance given through Covid screens at the door.
Office hours for Area Offices and Thusong Service Centres as from 07h45 – 16h30
After-hours emergencies to 044 801 6300.
Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 ask for extension 2796
New Dawn Park: 044 801 9111 ask for extension 2797
Rosedale: 044 803 9295
Rosemoor: 044 801 9379
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448 or 044 801 9421
Thembalethu and Waboomskraal Thusong Centres open to the public
Reception: 07h45 – 16h30 (Monday – Friday)
Tenants: 07h45 – 16h30 (Monday – Friday)
Waboomskraal Thusong Centre: 044 886 0040
Thembalethu Thusong Centre: 044 801 9448 or 044 801 9421
After hours emergencies: 044 801 6300
Community halls and venues are open to the public, subject to COVID 19 regulations on capacity (50% per hall) and protocol compliance.
Enquiries to Rozendra Thysse on 044 8019111/5 or rsthysse@george.gov.za
Acting Superintendent Halls: 060 823 3607 (on rotation with Maintenance)
Acting Superintendent Maintenance: 083 418 4588 (on rotation with Halls)
Human Resources offices are closed to the public. Enquiries to recruitment@george.gov.za
HUMAN SETTLEMENTS
Human Settlements administration offices, main municipal building, are closed to the public.
For basic services such as water and sanitation (chemical toilets) in informal areas queries and complaints in informal settlements please contact 044 802 2003.
For assistance with emergency structures following a disaster (fire, flooding etc) please phone 044 802 2029.
Queries and complaints about water leakages and sewerage complaints (indigent cases) can be reported at the office at the above times, but preferably by phone on 044 801 9453 or 044 802 2003 or anomdoe@george.gov.za or ddlouw@george.gov.za
After hour complaints:
Angelo Joseph – 072 813 5998
Dorian Louw – 067 189 5902
Existing Housing Offices
Existing Housing offices remain open to the public weekdays 07h45 – 16h00 with strict Covid-19 protocols are in place. Only two people are allowed into the foyer at any given time.
Enquiries: 044 801 9113 or 044 801 9078
New Housing
New Housing Department (St Johns Street) offices remain open to the public weekdays 07h45 – 16h00 with strict Covid-19 protocols in place. Only two people are allowed into the foyer at any given time. Enquiries: 044 802 2003
PLANNING AND DEVELOPMENT
Please note Town Planning, Building Control and Property Management offices remain closed to the public. Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary.
Town Planning General enquiries and complaints Lorraine Malangeni lxmalangeni@george.gov.za / town.planning.complaints@george.gov.za /044 801 9477
Property Transfer Certificates: Marina Welman mhwelman@george.gov.za / 044 801 9171
Zoning Certificates: Lorraine Malangeni lxmalangeni@george.gov.za / 044 801 9477
Zoning Rectifications: Jeanne Fourie jfourie@george.gov.za / 044 801 9138 and Ilané Huyser ihuyser@george.gov.za / 044 801 9120
Illegal land use queries: Robin Hector rlhector@george.gov.za / 044 801 9475; Mawethu Bonga mbonga@george.gov.za / 044 801 9034;
Land Use Planning Queries: Fakazile Vava fvava@george.gov.za; Robert Janse van Rensburg rhjansevanrensburg@george.gov.za; Khuliso Mukhovha klmukhovha@george.gov.za; Martin Botha pmbotha@george.gov.za / 044 801 9477
Spatial Planning enquiries: Lynette Groenewald lgroenewald@george.gov.za / 044 801 9436
Environmental enquires Pricilla Burgoyne pburgoyne@george.gov.za / 044 801 9156
Neighbouring property owner address details: Marisa Arries 044 801 9473 marries@george.gov.za
Land use applications
Submit Land use applications: town.planning.applications@george.gov.za
Town Planning Complaints: town.planning.complaints@george.gov.za
Land use applications can be submitted as per instruction sheets on website. See ‘Covid 19 Land Use Applications Submission Guidelines – and General Advert Instructions – on the link https://www.george.gov.za/planning-and-development-cat/land-use-applications/land-use-submissions/
Enquiries land use applications as below:
Erven and farm portions ending with an even number (i.e. 0, 2, 4, 6, 8): Primrose Nako 044 801 9416 pnako@george.gov.za
Erven and farm portions ending with an odd number (i.e. 1, 3, 5, 7, 9): Marina Welman 044 801 9171 mhwelman@george.gov.za
Online submission of building plans
Building applications can be submitted via the Building Plan Portal as per the above link and will not be received at the Building Control offices. See https://www.george.gov.za/planning…/building-control/ for more information.
Detailed instructions on how to use the portal can be downloaded as per the link above or requested via email: vnlaws@george.gov.za or agriessel@george.gov.za
Administration related enquiries: 044 801 9370 or 044 801 9166 or via email as per the below requirements:
Building Control Complaints: building.control.complaints@george.gov.za
Request of existing building plans (Registration Dept):
pmlingani@george.gov.za or smoshani@george.gov.za or mdyakop@george.gov.za
Status on building plan approval: vnlaws@george.gov.za or agriessel@george.gov.za
Signage applications: vnlaws@george.gov.za
Demolition applications: vnlaws@george.gov.za
Request for existing building plans (Registration Department):
Phindiswa Lingani: 044 801 9370 pmlingani@george.gov.za
Sinazo Moshani: 044 801 9019 smoshani@george.gov.za
Musa Dyakop: 044 801 9166 mdyakop@george.gov.za
Status on building plan approvals: Vasti Laws: 044 801 9438 vnlaws@george.gov.za
Andrea Griessel: 044 801 9028 agriessel@george.gov.za
Please contact building inspectors directly during office hours:
James Vollenhoven – 076 823 0412 / jevollenhoven@george.gov.za
Mkhululi Nyeka – 082 877 0534 / mnyeka@george.gov.za
Eddie Koeberg – 072 665 1053/ ekoeberg@george.gov.za
Luthando Fatyela – 067 845 9552 / lfatyela@george.gov.za
Illegal activity: 044 801 9166
Economic Development
Business queries: Dr Kosie Haarhoff 083 374 4370 or khaarhoff@george.gov.za
Other queries: Sindile Mzwakali 044 801 9173 / 078 349 0147 or smzwakali@george.gov.za or Amy Kearns 073 621 0099 or akearns@george.gov.za
SMME Support:
Rosina Munro 044 801 9173 / 079 135 3420 or rmunro@george.gov.za
Worker Collection Point
Worker Collection Point and informal trader enquiries:
Amy Kearns 044 801 9173 / 073 621 0099 akearns@george.gov.za
Property Management
Donald Gelderbloem: Manager Property Management 044 801 9073 dmgelderbloem@george.gov.za
Leasing of properties: Josephine Mpembe 044 801 9190 jmpembe@george.gov.za
Sale of properties: René Hendricks 044 801 9472 rehendricks@george.gov.za
General enquiries: Monique Isaks 044 801 9375 misaks@george.gov.za
IDP Office
Dr Kosie Haarhoff: 044 801 9025/083 374 4370 khaarhoff@george.gov.za
Ronel le Fleur: 044 801 9075 / 071 870 7887 rlefleur@george.gov.za
Ward committee operations
Paulina Saaiman: 044 801 9074 / 060 579 6829 pasaaiman@george.gov.za
George Tourism
Open to the public
Monday – Friday 08h30 – 16h30 | Closed on weekends and public holidays
044 801 9295 | info@visitgeorge.co.za
Wilderness Tourism
Open to the public
Monday – Friday 08h30 – 16h30 Closed on weekends and public holidays
044 877 0045 | info@visitwilderness.co.za
Uniondale Tourism
Virtual assistance only, Monday to Friday 08h30 – 16h30 | Closed on weekends and public holidays
044 518 0030 | info@visituniondale.co.za
FINANCE
The Finance Hall in the Main Building is open to the public weekdays from 08h00 – 15h30 and the SCM unit is open for the submitting of tenders only.
While electronic payments are recommended (see details below), the Finance Hall is open for account payments in addition to municipal account queries, opening of accounts, new connections, duplicate accounts, arrangements on arrears, indigent applications etc.
If you want to receive your account via email, please mail a request to accounts@george.gov.za.
Ratepayers are requested to use one of the below-mentioned methods to make payments.
Accounts can be paid via electronic transfer (EFT – see details below), via pay@ mobile applications (see details below) and at Pick n Pay, Checkers, Shoprite, USave and SPAR. Please take your most recent available account statement with you so that the shop can access the bar code that connects your payment to your GRG account number.
Meter readings
Online submissions of water meter readings are welcomed and can be provided via the below email address along with the accountholder’s name, contact details and GRG account number.
Consumers must please note the change in the email address to meterreadings@george.gov.za.
Account related enquiries: accounts@george.gov.za
Bank Details for electronic payment (please note bank details changed 1 December 2020) The old account is being phased out so please amend as soon as possible. For now, it is still active, and payments made so far will have been received.
First National Bank (FNB)
Account Type: Public Sector Cheque Account
Account Name: George Municipality
Account Number: 62869623150
Branch Code: 210554
Swift Code: FIRNZAJJ
Reference: your GRG account number (please enter your account number without the GRG in front and without any spaces in-between)
Proof of payment to be sent to payments@george.gov.za
pay@ mobile applications
Download Masterpass, Snapscan or Zapper application on your mobile phone and complete your profile.
You can also use the following link for payment of your account:
https://payat.io/qr/11413
Prepaid electricity purchases
www.prepaid24.co.za
https://home.ontec.co.za
www.ipay.co.za
For prepaid enquiries please contact 044 873 5474.
General account-related enquiries to accounts@george.gov.za or 044 801 9111.
Please provide your GRG account number with all enquiries.
Credit Control enquiries: 044 801 9111
MUNICIPAL COURT
The George Municipal Court is open to the public on weekdays 07h45 – 16h30 (Closed 13h00 – 13h45)
Representations can be emailed to abfelix@george.gov.za
Enquiries: 044 801 9400
UNIONDALE / HAARLEM
Administration Offices remain open.
Uniondale – Cashier remains open on weekdays 08h00 – 16h30 (Closed 13h00 – 13h45)
Haarlem – Cashier open 08h00 – 15h30
Fire: 044 752 1225
Switchboard and fault reporting: 044 752 1024
Tourism: 044 518 0030
Haarlem: 044 763 1013
After hours: 044 801 6300
