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Author: Chantel Edwards

Council Updates – Ordinary Council, 28 January 2021

1. Permanent Director appointments
Council approved that the posts for Director Electrotechnical Services; Director Community Services and Director Planning and Development be advertised and filled as permanent positions. The municipal manager has been mandated to administer the process of appointing a service provider to facilitate the selection process with selection panels in place for each position already. The appointments will be handled in accordance with the Regulations on the Appointment and Conditions of Employment of Senior Managers, 2014. The longer-term position will not only assist with attracting good quality candidates but also allow the selected person to establish themselves and develop a long-term vision and strategy for their Directorate enhancing stability within the George Municipality.

2. South Cape College
Council has approved the sale of Erf 464, George, approximately 23ha in extent, situated next to the R102, old airport road, opposite Groeneweide Park and the George Show Grounds for the erection of a new Campus in George for South Cape College. The TVET college advised that budget has been allocated and will be in the region of R280 million over a 24 month period and will be implemented in their coming budget cycle which commences in April 2021.

3. Pilot Project: Electricity Wheeling
Our Electro-technical department has been investigating several opportunities to adapt and mitigate the risk of a changing electricity sector in South Africa and on Thursday Council approved the first step of a process that could lead to George Municipality being one of the first municipalities in South Africa to explore the options of wheeling and electricity trading. This pilot project will be used by the George Municipality to develop and explore the technical aspects and address the currently unknown regulatory process of wheeling and electricity trading within a municipal environment.

4. Old Crocodile Farm
The site is earmarked for future social housing development and Council has supported the request to proceed with precinct planning for the immediate precinct and commence with clean up of the property, which includes the demolition of the buildings and dams, to prepare it for construction once the project can be implemented.

5. Glenwood Golf Course
Inputs received from a former public participation process have been tabled before Council and it was resolved to first conduct a cost benefit analysis and strategy for future disposal of municipal land to determine opportunities for usage prior to any decision being made.

6. Credit control and debt collection measures taken in response to Covid-19 pandemic
George Municipality undertook a number of measures during the lockdown period which included that all pre-paid meters were unblocked from the 24th March 2020 and no credit control actions were taken against defaulters. No interest was levied during the lockdown period and domestic consumers whose circumstances changed, were given the opportunity to apply for indigent relief.

Council yesterday dealt with a number of credit control measures put in place to assist Businesses, Guest Houses and Domestic Households. These include that no interest would be levied on arrear accounts until 30 September 2020; that due to the fact that no collection mechanisms applied for the first three months of lockdown i.e. April – June 2020, that the opportunity be granted to make payment arrangements on these arrears over a longer period of time; and that debt relief can be applied for in terms of an approved application form. Council further resolved that all requests for relief be considered on an ad-hoc basis after taking into consideration the merits of the request received. Citizens are requested to liaise with the municipality credit control department regarding any arrear accounts on 044 801 9111 providing the necessary contact information and nature of the request.

7. Appointment Professional Engineers
Council approved measures whereby the Municipal Manager could appoint professional engineers on a short term basis to project manage capital expenditure that needs to be undertaken on upgrades to key infrastructure.

Chantèl Edwards-Klose
Manager: Communications & IGR
Office of the Municipal Manager

Update Municipal Services during Covid-19

Latest update: 14 January 2021 (current Level 3 amended)
George Municipality hereby confirms that it is open for business, services are being rendered and administration buildings are open except for halls and venues, sport facilities and libraries.

While in-person services are rendered where required, we appeal to the public to consider doing transactions and business online, per telephone or via email to avoid coming to the municipality in person and helping to reduce the risk of spreading the virus.

During the Covid-19 crisis period, certain staff may be working from home or on rotation, which means contact details and office hours of some services may differ from usual operations. Please see below for more details per directorate.

Please note access to all municipal buildings by members of the public, when open, is subject to Covid-19 protocols which include registration, temperature-checking, sanitising of hands and always wearing a face mask.

Depending on the size of foyers and reception areas, the number of people allowed into a specific department or section may differ and you will be advised accordingly upon arrival. We kindly request the public to be patient and to allow for extra waiting time.

GENERAL
Depending on the requirements of a specific department, staff are working on rotation or from home, and access by the public may be limited. Please phone or email as far as possible as per details below.
Switchboard: 044 801 9111
All after-hours George Municipality emergencies: 044 801 6300
Garden Route District Municipality Disaster Management emergencies: 044 805 5071 (all hours)

PROTECTION SERVICES
Protection Services administration offices (Cathedral Street entrance) are closed to the public and staff until further notice. Staff render services remotely and can be contacted via numbers below.
Fire emergencies only: 044 801 6311 (all hours)
Law Enforcement: 044 801 6350/89
Anti-Land Invasion: 044 801 6310
GIPTN PTOO: 044 801 6345
All after-hours emergencies: 044 801 6300

Traffic Department Offices, Driving and Learners Licences:
Mission Street, Pacaltsdorp 044 878 2400
Open to the public Monday to Friday 8am-3pm unless otherwise announced as per Covid-19 measures.

The department is open for new appointments for driving and learner’s licences as per usual rules (see Driving and Learners Licence section under Protection Services at www.george.gov.za for details).

Pick-up times for newly issued driving licences from the Pacaltsdorp offices: Monday to Friday 8am to 3pm, except if your confirmation SMS indicates a Saturday collection opportunity. Please bring your ID document and show the pick-up confirmation SMS to the official at the entrance.

Please note that learner’s licences, driving licences, temporary driving licences and professional driving permits which expired from 26 March 2020 up until 31 December 2020 are deemed valid and validity is extended for a further grace period ending 31 August 2021.

If your driving or learners’ licence test was cancelled during lockdown or because of offices being closed due to Covid-19 measures, you will receive an SMS with a new date and time. Please phone 044 878 2400 if you have not received an SMS within 20 days from your previous appointment.

Traffic fines
To pay your traffic fines online, use the account details below and use the traffic fine number printed on the fine as reference.
Bank: First National Bank (FNB)
Account Name: George Municipality
Account Type: Public Sector Cheque Account
Account Number: 62869623168
Branch Code: 210554
Swift Code: FIRNZAJJ

Vehicle Testing Station
Hibernia Street (next to train station) 044 801 9312
Open to public Monday to Friday 8am-3pm, access control from gate at the street.

Motor Vehicle Registration and Licencing
Hibernia Street (next to train station) 044 801 9310/1
Open to public weekdays 8am-3pm, except Wednesdays 9am-2pm due to compulsory training, or if otherwise indicated as per Covid-19 measures. Access control from gate at the street.
Please consider online renewal of vehicle licences as per details below, instead of in-person renewals, as Covid-19 regulations significantly impacts on the amount of people that can be served in a day. Bulk transactions are being handled after-hours. Pregnant women, the elderly and disabled can pre-arrange preferential treatment by calling 044 801 9310.

While VEHICLE LICENCE RENEWALS CAN be done online, the REGISTRATION OF VEHICLES CANNOT be done online as RICA requirements stipulate that the owner of the vehicle must physically appear in front of the official – this is, among other things, a measure against fraudulent registration of vehicles.

You don’t have to go to the Vehicle Licence Centre to renew your vehicle licence – do it online.
ONLINE ELECTRONIC PAYMENT OF VEHICLE LICENCE RENEWALS
The customer starts by registering a profile online at https://online.natis.gov.za/#/ or download the RTMC mobile application for Android from Google PlayStore.
Choose between registering as an individual or business.
The following information will be required:
1. Individual: initial, name, surname, ID number, driving licence number, contact details via mobile phone or email.
2. Organisation: name of business, ID number of proxy, driving licence number of proxy, contact details via mobile phone or email.
3. A one-time pin will be sent to your email or mobile phone number, which you must enter online.
4. Go to the ‘View motor vehicle renewals’ section and verify the information.
5. Access and/or download your electronic motor vehicle licence RENEWAL NOTICE (also known as a MVL2 notice).
6. The amount for the renewal of your vehicle will be on the notice.
7. Pay this amount into the George Municipality FNB bank account (details below) and use the relevant vehicle licence number as a reference, eg. CAW ###### / Private number ##### WP
8. FNB Account number: George Municipality, Public Sector Cheque Account 62869623150 (Branch Code 210554). Email the proof of payment to msbrits@george.gov.za or rharmse@george.gov.za AND mjulyan@george.gov.za
9. Keep a copy of your proof of payment in the relevant car until you receive your licence disk but keep your expired disk on your window in the meantime.
10. Once payment reflects on the municipality’s bank statement, the vehicle licence will be processed, and you will be contacted to arrange collection. Please do not collect unless pre-arranged and notified via SMS.

CIVIL ENGINEERING SERVICES
Services continue as usual but public access to administration offices (old City Hall) and Customer Services (corner York and Progress Streets) is limited to protect staff.
Urgent appointments that cannot be dealt with via online meetings on MS Teams or other electronic means will be attended to by prior arrangement. Please phone 044 801 9354 or 044 801 9277 to obtain relevant email address.
Report water leaks and burst pipes, sewerage blockages, leaks and spillages and urgent road and stormwater issues to:
044 801 9262/6 (7.45am-4.30pm)
044 801 6300 (after hours)
Estimated response times are 24-48 hours from recorded time of complaint at the above numbers.

ELECTROTECHNICAL SERVICES
Services continue as usual and the administration offices are open to the public weekdays 7.45-4.30pm.
Two people are allowed in the foyer at any given time and members of the public will be allowed into offices following screening at the security desk.
Planned maintenance continues and essential repairs for which planned outages are required will be communicated.
Please report power outages, broken street lights and faulty traffic lights to:
044 801 9222 (7.45am-4.30pm)
044 801 9202
044 801 6300 (after hours)
Estimated response times from recorded time of complaint at above numbers:
Low voltage electricity – within 24 hours.
High voltage electricity faults – can be longer than 24 hours depending on type of fault.
Street lights – three to four weeks.
Pre-paid electricity queries to Itron/Ontec: 044 873 5474 (8am-4pm).

COMMUNITY SERVICES
Community Services Administration, 82 Meade Street, is open to the public on weekdays 7.45am-4.30pm unless otherwise indicated as per temporary Covid-19 measures.
One person is allowed in the foyer at any given time, but no public allowed into the administration offices for any reason. Please contact the specific person via telephone or email as listed below to arrage for online meetings if necessary.

Reception/all departments: 044 802 2900 ccunningham@george.gov.za or ykibido@george.gov.za
Office of the Director: 044 802 2904 and imlubbe@george.gov.za
Parks and Recreation complaints: 044 802 2921 and bmbondweni@george.gov.za
Uncollected BLACK bags 044 802 2900/20/27 or ymali@george.gov.za / jstuurman@george.gov.za
Uncollected GREEN and BLUE bags: 044 802 2900/ mabotha@george.gov.za / jstuurman@george.gov.za
Environmental Health: anontshikiza@george.gov.za / tabotha@george.gov.za
Transfer Station: edraghoender@george.gov.za

Landfill Site and Transfer Station, Airport Road, open to public weekdays 7am-6pm and Saturdays 7am-1pm. Covid-19 protocols in place, bring your own pen to sign in for extra safety. edraghoender@george.gov.za

Street cleaning crews continue to operate in and around the CBD and entrance roads to the city at selected hours, seven days a week.

Public toilets at the CBD taxi rank and Doneraile Square open every day, toilets at Shoprite open on weekends.

Please report illegal dump sites to 044 802 2900 or aapril@george.gov.za or kvstoffels@george.gov.za. The municipality appeals to communities to remain safe and to not dump waste, which is illegal and can be hazardous to their health.

Attendance of funerals is limited to 50 persons or less provided that no more than 50 percent of the capacity of a venue is being used. Attendees must observe a distance of at least 1.5m, wear face masks and adhere to all health protocols. Night vigils and ‘after-tears’ are not allowed.

Visitation to cemeteries by small groups are allowed at weekends provided that all Covid-19 protocols are observed.

Municipal sport fields and public swimming pools are closed for all activities, practices and games. Enquiries Gerald de Villiers on gdevilliers@george.gov.za or 044 801 9488.
This measure does not apply to municipal sport facilities rented out to clubs and sports bodies, such as tennis and squash courts. Please contact relevant clubs in this regard.

Community Development offices behind the Main Building are open on weekdays 7.45am-4.30pm. Contact 044 802 2000 or ejcorner@george.gov.za

The municipality continues to support 129 municipal soup kitchens. Strict social distancing and hygienic practices apply. Emergency essential social services enquiries 072 693 3488.

The Extended Public Works Programme (EPWP) unit is open to the public by appointment only, weekdays 7.45am-4.30pm. Contact 044 802 2010 or gesau@george.gov.za to arrange appointments or phone 072 070 7234 for emergencies only.

All libraries remain closed for now. Loan periods for library materials are automatically extended and no fines will be charged for times when libraries are closed. George Main Library has a postbox-type slot next to the back entrance should you want to return books while the library is closed. Enquiries to Rachel Williams on 044 801 9292 or rwilliams@george.gov.za

CORPORATE SERVICES
Records are open to the public weekdays 8am-4pm unless otherwise announced as per temporary Covid-19 measures.
Central Records Main Building: 044 801 9286/9431/9125/9178 and emergencies only Cynthia Boltman 072 1780 327.
Building Plan Records (corner York and Progress Streets) 044 801 9367 and emergencies only Mia Mackenzie 083 475 6722.
Area offices are open to the public on weekdays 8am-3pm and contactable by phone until 4.30pm as per below list unless otherwise announced as per temporary Covid-19 measures. After-hours emergencies to 044 801 6300.
Covid-19 protocols are in place and thresholds apply as to how many people are allowed into each applicable building.
Services available at area offices and service points include reporting essential services faults such as water and electricity problems, all other municipal complaints, account inquiries, indigent applications, housing waiting list enquiries, property valuation roll queries and general inquiries.
Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 ask for extension 2796 (Tuesday, Thursday)
New Dawn Park: 044 801 9111 ask for extension 2797
Rosedale: 044 803 9295
Rosemoor: 044 801 9379 (Monday, Wednesday, Friday)
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448

Thusong Centres reception are open weekdays 8am-3pm, but other departments’ tenants are open as per their usual individual office hours.
Waboomskraal Thusong Centre: 044 886 0040
Thembalethu Thusong Centre: 044 801 9448
After hours emergencies: 044 801 6300

Community halls and venues are closed to the public. Enquiries to Rozendra Thysse on 044 8019111/5 or rsthysse@george.gov.za and Alwyn Joseph 044 801 9005.
Acting Superintendent Halls: 060 823 3607 (on rotation with Maintenance)
Acting Superintendent Maintenance: 083 418 4588 (on rotation with Halls)

Human Resources offices are closed to the public unless otherwise arranged, HR functions continue. Enquiries to HRAdmin@george.gov.za

HUMAN SETTLEMENTS
Human Settlements administration offices are open to the public weekdays 7.45am-4pm. Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.
For basic services (water and sanitation in informal areas) queries and complaints in informal settlements please contact 044 802 2003.
For assistance with emergency structures following disaster (fire, flooding etc) please phone 044 802 2029.
Queries and complaints for water leakages and sewerage complaints (indigent cases) can be reported at the office on above times, but preferably by phone on 044 801 9210/9994/9453 or pshelane@george.gov.za or ddlouw@george.gov.za

Existing Housing Offices
Existing Housing offices are open to the public weekdays 7.45am-4pm.
Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.
Enquiries: 044 801 9113 or 044 801 9078

New Housing
New Housing Department (St Johns Street) offices are open to the public weekdays 7.45am-4pm.
Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.
Please note only the person making the enquiry will be allowed access.
There may be a waiting period and/or the person can leave their contact details and enquiry on the form provided at the security point where after an official will make contact.
Enquiries: 044 802 2003

PLANNING AND DEVELOPMENT
Please note Town Planning, Building Control and Property Management offices are closed until further notice but officials can still be contacted by phone or email or can arrange a virtual Zoom or Microsoft Teams appointment with the relevant official to discuss any matters.
Town Planning General enquiries: 044 801 9477
Property Transfer Certificates: Marina Welman mhwelman@george.gov.za / 044 801 9171
Zoning Certificates: Lorraine Malangeni lxmalangeni@george.gov.za / 044 801 9477
Zoning Rectifications: Jeanne Fourie jfourie@george.gov.za / 044 801 9138 and Ilané Huyser ihuyser@george.gov.za / 044 801 9550
Illegal Land Use Complaints: Robin Hector rlhector@george.gov.za / 044 801 9475 and Mawethu Bonga mbonga@george.gov.za / 044 801 9520

Land use applications
Land use applications can be submitted as per instruction sheets on website. See ‘Covid 19 Level 1 Land Use Applications Submission Guidelines – Oct 2020’ and ‘Public Participation Instructions Covid 19 Level 1 – Oct 2020’ on the link https://www.george.gov.za/george-documents/land-use-applications/land-use-submissions/
Enquiries land use applications as below:
Erven ending with an even number (i.e. 0, 2, 4, 6, 8): Primrose Nako 044 801 9416 pnako@george.gov.za
Erven ending with an odd number (i.e. 1, 3, 5, 7, 9): Marissa Arries 044 801 9473 marries@george.gov.za
Farm/portion numbers: Marina Welman 044 801 9171 mhwelman@george.gov.za

Building Control
Building plans can be submitted online. See https://www.george.gov.za/planning-development/building-control/ for more information.
Building Control General Enquiries 044 801 9370
Request for existing building plans (Registration Department):
Phindiswa Lingani: 044 801 9370 pmlingani@george.gov.za
Sinazo Moshani: 044 801 9019 smoshani@george.gov.za
Musa Dyakop: 044 801 9166 mdyakop@george.gov.za
Status on building plan approvals: Vasti Laws: 044 801 9509 vnlaws@george.gov.za
Andrea Griessel: 044 801 9502 agriessel@george.gov.za
Please contact Building Inspectors directly during office hours:
James Vollenhoven: 076 823 0412
Fuzisa Siguba: 083 949 8651
Illegal activity: Nolan Noemdoe 083 757 3717

Property Management
Donald Gelderbloem: Manager Property Management 044 801 9073 dmgelderbloem@george.gov.za
Leasing of properties: Josephine Mpembe 044 801 9190 jmpembe@george.gov.za
Sale of properties: René Hendricks 044 801 9472 rehendricks@george.gov.za
General enquiries: Monique Isaks 044 801 9375 misaks@george.gov.za

Economic Development
Cathedral Square office is open to the public 9am-4pm, strict protocols apply.
Business queries: Joan Shaw 081 412 9995
Other queries: 044 801 2820 bduplessis@george.gov.za

IDP Office
Closed to the public but contactable during office hours.
Ronel le Fleur: 044 801 9075 / 071 870 7887 rlefleur@george.gov.za

Ward committee operations
Closed to the public but contactable during office hours.
Paulina Saaiman: 044 801 9074 / 060 579 6829 pasaaiman@george.gov.za

George Tourism
Open to the public weekdays 8.30am-4.30pm, strict protocols apply.
044 801 9295 info@visitgeorge.co.za
Wilderness Tourism
Open to the public weekdays 8.30am-4.30pm, strict protocols apply.
044 877 0045 info@visitgeorge.co.za

FINANCE
The Finance Hall in the Main Building is open to the public weekdays from 8am-3.30pm.
Covid-19 protocols are in place and only six people are allowed inside the Finance Hall at any given time.
Estimated waiting time is 20 minutes depending on the type of queries of the customers ahead of you in the queue.
While electronic payments are recommended (see details below), the Finance Hall is open for account payments in addition to municipal account queries, opening of accounts, new connections, duplicate accounts, arrangements on arrears, indigent applications etc.
Printed municipal accounts are being issued every month. If you have not received your account by the due date of the 15th of each month, please contact us to forward an email copy or pay your monthly average amount. Online accounts via email have not been affected by lockdown. If you want to receive your account via email please mail a request to accounts@george.gov.za.

Ratepayers are requested to use one of the below-mentioned methods to make payments.
Accounts can be paid via electronic transfer (EFT – see details below), via pay@ mobile applications (see details below) and at Pick n Pay, Checkers, Shoprite, USave and SPAR.
Please take your most recent available account statement with you so that the shop can access the bar code that connects your payment to your GRG account number.

Meter readings
A new service provider, Electro Cuts, has commenced services for George Municipality on 1 January 2021 and will pick up the reading service as it applies from 17 December 2020.
Consumers who have in the past sent water meter readings to Ikapa, must please note the change in email address for this purpose to meterreadings@george.gov.za. Online submissions of water meter readings are welcomed and can be provided via the above email address by the 5th of each month along with the accountholder’s name, contact details and GRG account number.

Bank Details for electronic payment (please note bank details changed 1 December 2020)
The old account is being phased out so please amend as soon as possible. For now it is still active and payments made so far will have been received.
If you have a debit order on your account, details will automatically be updated. If you have created an account for online banking, please delete the old account and create a new one with the details as below.
First National Bank (FNB)
Account Type: Public Sector Cheque Account
Account Name: George Municipality
Account Number: 62869623150
Branch Code: 210554
Swift Code: FIRNZAJJ
Reference: your GRG account number
Proof of payment to be sent to payments@george.gov.za

pay@ mobile applications
Download Masterpass, Snapscan or Zapper application on your mobile phone and complete your profile.
Load your credit or debit card.
To pay the account, open ‘Wallet’ inside the App you have downloaded and scan the QR code (the black square with the little squares inside it on the bottom right of your account).
Enter the amount you are going to pay and complete the transaction.
The App will confirm your successful, secure transaction.
You can also use the following link for payment of your account:
https://payat.io/qr/11413
Click on the link and enter the Pay@ reference number (number starting with 11413) which appears on your account. Your customer information will appear with payment options to choose from.

Prepaid electricity purchases
www.prepaid24.co.za
https://home.ontec.co.za
www.ipay.co.za
The electricity token is automatically sent to the client via SMS or email.
Mobile apps belonging to banks also have a pre-paid electricity purchase function.
For prepaid enquiries please contact 044 873 5474.

General enquiries to accounts@george.gov.za or 044 801 9111.
Please provide your GRG account number with all enquiries.
Please note that limited assistance is available as personnel may be working offline.

Credit Control enquiries: 044 801 9111

MUNICIPAL COURT
The George Municipal Court is open to the public on weekdays 7.45am-4.30pm unless otherwise indicated due to temporary Covid-19 measures.
Please note the office of the Clerk of the Court is closed every day 1pm-1.45pm for representations and other transactions.
Enquiries: 044 801 9400

UNIONDALE
Offices are open to the public on weekdays 8am-4.30pm unless otherwise indicated due to temporary Covid-19 measures.
Fire: 044 752 1225
Switchboard and fault reporting: 044 752 1024
Tourism: 044 752 1076
Haarlem: 044 763 1013
After hours: 044 801 6300

Refuse Removal Delayed for Friday 22 January 2021

The public is advised that refuse collection for Friday 22 January 2021  has been delayed due to an illegal strike by personnel.
George Municipality apologizes for the inconvenience to the Friday scheduled areas and is trying to resolve the situation as quickly as possible.

 

FRIDAY: Glenwood, Loerie Park, Eden George, Genevafontein, Denver Park, Bergsig, Eastern Extension
BUSINESSES: Monday, Wednesday and Friday

Updates will be provided as soon as possible today. Friday Collection Areas are requested to leave their bags out until further notice today.

 

CONTACT
George Municipality Environmental Services
82 Meade Street, George. Phone 044 802 2900

 

Protection services offices closed

Please note Protection Services administration offices are closed to the public until further notice, but relevant officials can be contacted via the numbers below.
Fire emergencies only: 044 801 6311 (all hours)
Law Enforcement: 044 801 6350/89
Anti-Land Invasion: 044 801 6310
GIPTN PTOO: 044 801 6345
All after-hours emergencies: 044 801 6300

Municipality mourns former mayor Marius Swart

George Municipality mourns the death of former mayor Marius Swart, who died yesterday (17 January 2021) aged 79.

George Executive Mayor Alderman Leon van Wyk said the municipality was saddened to hear of the passing of Mr Swart who had been mayor of George from December 2000 to April 2004. “Mr Swart served George with excellence as mayor and was an outstanding representative of our city and the southern Cape while serving as a member of Parliament years later. Many current and former officials and councillors have fond memories of serving with him, and his charismatic presence will be remembered fondly.

“The George Municipality Council and Administration extend our deepest condolences to his family and friends and share in the grief of their loss.”

The George Municipality’s flag will be flown half-mast in front of the municipal offices in York Street in remembrance.

Update blue and green bags – 18 January 2021

Blue and green bag pick-up services continue inhouse this week with the help of temporarily reallocated staff while distribution of replacement blue and green bags is expected to commence next week (25 January 2021).

George Acting Director Community Services Allen Paulse said the municipality was separating waste as much as possible, even in cases where black bags were currently being used because residents had run out of green and blue bags. “We have noticed that people continue to separate their waste into garden waste and recycling albeit in black bags. Where it is possible to quickly distinguish, workers are leaving such bags behind for the blue and green trucks to pick up – the latter then pick up everything that is left behind to recycle and compost as much of the loads as possible. Citizens can help by identifying black bags containing recyclable and green waste with blue or green string, stickers or papers.

“We expect receipt of blue and green bags sometime this week and plan to distribute two green and two blue bags per household in participating neighbourhoods on refuse collection days from Monday,” said Mr Paulse.

Black bags continue to be distributed once a quarter, with the next pack of 26 black bags to be delivered towards the end of March 2021.

In the meantime the tender process for the appointment of a service provider for the collection and replacement of blue and green bags is underway and we hope to make an appointment as soon as possible.

We remind citizens that bags must be placed outside on the curb by 7am on collection day.

We thank the many households that have continued to participate in the recycling and composting projects, for buying their own bags, and for wanting to reduce waste with us.

The municipality remains committed to waste reduction.

Municipality mourns former mayor Melford Notshokovu

George Municipality mourns the death of former mayor Melford D. Notshokovu, who died on Friday (8 January 2021).

George Executive Mayor Alderman Leon van Wyk said it was with deep sorrow that he had heard of the passing of Mr Notshokovu who had been mayor of George during the late 1990s. “Mr Notshokovu’s leadership had been instrumental in the transitioning of the integrated municipality it is today and we honour his contribution to our city and the municipality.

“The George Municipality Council and Administration extend our deepest condolences to his family and friends and share in the grief of their loss.”

The George Municipality’s flag will be flown half-mast in front of the municipal offices in York Street in remembrance.

Update blue and green bags

George Municipality hereby confirms that the tender process for the appointment of a service provider for the collection and replacement of blue and green bags is underway and we hope to make an appointment as soon as possible.

In the meantime, the municipality has been trying to provide the service in addition to its own schedule, which we acknowledge has had mixed success due to factors such as unprotected strikes, diminished availability of staff due to Covid-19, limited overtime budget to address backlogs and increased workload associated with three types of bags on top of the summer holiday workload.

We will continue to do our best in current circumstances with the resources available to us and have temporarily reallocated staff from other facilities such as the halls, which are presently closed due to Covid-19, to assist with the collection of blue and green bags.

The municipality apologises and shares citizens’ frustration with inconsistencies in the delivery of the service. We hope to address this relatively soon including the distribution of replacement green and blue bags for participating households.

We thank the many households that have continued to participate in the recycling and composting projects, for buying their own bags, and for wanting to reduce waste with us.

The municipality remains committed to waste reduction.

Dr Michele Gratz
Acting Municipal Manager
George Municipality

Safety warning around dam as alien clearing starts

Alien vegetation clearing above the Garden Route Dam is expected to commence next week (11 January 2020) and public access to certain areas will be restricted for safety reasons.

George Acting Municipal Manager Michele Gratz said the long-awaited project was funded by the Cape Agency for Sustainable Integrated Development in Rural Areas (Casidra) and would see the clearing of alien vegetation such as blue gum, pine and wattle around the edges above the dam and upstream rivers. “While essentially aimed at improving water flow and run-off into the catchment area of the dam for water security, the reduction of biofuel also decreases fire risk for nearby residences and plantations,” said Dr Gratz.

“However, while the contractors are on site, we appeal to the public to stay clear of areas that are marked as restricted due to the presence of heavy vehicles and dangerous equipment including woodchippers, chain saws and cutters – not to mention falling trees, snakes and other wildlife disturbed by the temporary commotion.”

The contractor should be on site next week and clearing is expected to take place until February or March, depending on circumstances. Public access to the dam will be restricted depending on where the teams are working and on the kind of equipment and vehicles they are using. Access control will be applied at the main gate to the dam, the dam wall or access roads, whichever is most appropriate. Signage will be applied accordingly.

The first section to be cleared will be the upper edge of the dam, from the dam wall and up the Swart River towards Pepsi Pools and up to the first service road above the dam. As this is a popular cycling and hiking area, an urgent appeal is made to outdoor enthusiasts to stay clear of all plantation and forest terrain, tracks and roads in this vicinity. “While it may be temporarily inconvenient for regular users of the terrain to find alternative outdoor space for a while, the long-term benefits of less invasive species in their natural playground will reap its own rewards.

“While signage will be placed at as many points of access as possible, the area is not fenced, and the municipality will rely on citizens to help spread the word and to warn and discourage people from accessing the area. Ongoing messaging on several municipal communication channels will also take place.

“The municipality thanks residents and visitors for their support and patience during this project. It will be a temporary inconvenience but will provide longer term water security in a changing climatic environment,” said Dr Gratz.

Caption
The area in purple will be cleared of alien vegetation.
(Note the image is for mapping purposes only and not a representation of the current vegetation in the clearing area).

Mayor welcomes new acting MM

George Executive Mayor Alderman Leon van Wyk (middle) welcomed the municipality’s Acting Municipal Manager Dr Michele Gratz (right) and Acting Director Community Services Allan Paulse with elbow bumps on their first day of work today (4 January 2021). The new acting MM is meeting with all directors and relevant senior management this week, which will include assessing the financial effects of Covid-19 on the municipality’s budget and resultant changes required in the municipality’s adjustment budget expected to be tabled later this month (January). Improvement of service delivery will also be high on the agenda.

George Municipal Buildings Remain Closed to the public until further notice

 

George Municipality Acting Municipal Manager, Dr Michelle Gratz today confirmed that the main and other external municipal buildings will remain closed to the public until further notice, due to continued Covid-19 safety measures. Dr Gratz noted that all essential services continue to be rendered and officials will continue to work remotely. The situation will be reviewed later this week and the public will be updated accordingly. We thank everyone for their patience and understanding in this regard.

All municipal buildings REMAIN closed to the public and staff until further notice – other than to those personnel rendering essential services, financial services and provincial agency services with the EXCEPTION of the following:

  • Payment hall situated on the ground floor of the main building, York Street.
  • Payment hall situated in Uniondale
  • Motor Vehicle Registration (Hibernia Street)
  • Vehicle Testing Station (Hibernia Street)
  • Drivers Licensing (Pacaltsdorp)
  • The Municipal Court
  • George Tourism Office
  • Landfill Site
  • Transfer Station

Note: Updates will be issued should there be an amendment to the list of offices remaining open to the public, due to Covid related measures implemented.

All after-hours George Municipality emergencies: 044 801 6300
Garden Route Disaster Management emergencies: 044 805 5071 (all hours)


UPDATE MUNICIPAL SERVICES DURING COVID-19: 3 JANUARY 2021

GENERAL
All administration offices remain closed to the public until further notice. Please phone or email as far as possible as per details below.

Switchboard: 044 801 9111
All after-hours George Municipality emergencies: 044 801 6300
Garden Route Disaster Management emergencies: 044 805 5071 (all hours)

PROTECTION SERVICES
Protection Services Administration Offices remain closed to the public.

Fire emergencies only: 044 801 6311 (all hours)
Law Enforcement: 044 801 6350/89
Anti-Land Invasion: 044 801 6310
GIPTN PTOO: 044 801 6345
All after-hours emergencies: 044 801 6300

Traffic Department Offices, Driving and Learners Licences:
Mission Street, Pacaltsdorp 044 878 2400
Open to the public Monday to Friday 8am-3pm unless otherwise announced as per Covid-19 measures.

The department is open for new appointments for driving and learner’s licences as per usual rules (see Driving and Learners Licence section on website for details).
Pick-up times for newly issued driving licences from the Pacaltsdorp offices: Monday to Friday 8am to 3pm, except if your confirmation SMS indicates a Saturday collection opportunity. Please bring your ID document and show the SMS to the official at the entrance.

Please note that learner’s licences, driving licences, temporary driving licences and professional driving permits which expired from 26 March 2020 up until 31 December 2020 are deemed valid and validity is extended for a further grace period ending 31 August 2021.

If your driving or learners’ licence test was cancelled during lockdown or because of offices being closed due to Covid-19 measures, you will receive an SMS with a new date and time. Please phone 044 878 2400 if you have not received an SMS within 20 days from your previous appointment.

Traffic fines
To pay your traffic fines online, use the account details below and use the traffic fine number printed on the fine as reference.
Bank: First National Bank (FNB)
Account Name: George Municipality
Account Type: Public Sector Cheque Account
Account Number: 62869623168
Branch Code: 210554
Swift Code: FIRNZAJJ

Vehicle Testing Station
Hibernia Street (next to train station) 044 801 9312
Open to public Monday to Friday 8am-3pm, access control from gate at the street, unless otherwise indicated due to temporary Covid-19 measures.

 Motor Vehicle Registration and Licencing
Hibernia Street (next to train station) 044 801 9310 or 044 801 9311
Open to public weekdays 8am-3pm, except Wednesdays closed at 2pm due to compulsory training, or if otherwise indicated as per Covid-19 measures. Access control from gate at the street.

Please consider online renewal of vehicle licences as per details below instead of in-person renewals – as Covid-19 regulations significantly impacts on the amount of people that can be served in a day. Bulk transactions are being handled after-hours. Pregnant women, the elderly and disabled can pre-arrange preferential treatment by calling 044 801 9310.

You don’t have to go to the Vehicle Licence Centre to renew your licence – do it online.

ONLINE ELECTRONIC PAYMENT OF VEHICLE LICENCE RENEWALS
The customer starts by registering a profile online at https://online.natis.gov.za/#/ or download the RTMC mobile application for Android from Google PlayStore.

Choose between registering as an individual or business.

The following information will be required:
1. Individual: initial, name, surname, ID number, driving licence number, contact details via mobile phone or email.
2. Organisation: name of business, ID number of proxy, driving licence number of proxy, contact details via mobile phone or email.
3. A one-time pin will be sent to your email or mobile phone number, which you must enter online.
4. Go to the ‘View motor vehicle renewals’ section and verify the information.
5. Access and/or download your electronic motor vehicle licence RENEWAL NOTICE (also known as a MVL2 notice).
6. The amount for the renewal of your vehicle will be on the notice.
7. Pay this amount into the George Municipality FNB bank account (details below) and use the relevant vehicle licence number as a reference, eg. CAW ###### / Private number ##### WP
8. FNB Account number: George Municipality, Public Sector Cheque Account 62869623150 (Branch Code 210554). Email the proof of payment to msbrits@george.gov.za or rharmse@george.gov.za AND mjulyan@george.gov.za
9. Keep a copy of your proof of payment in the relevant car until you receive your licence disk but keep your expired disk on your window in the meantime.
10. Once payment reflects on the municipality’s bank statement, the vehicle licence will be processed, and you will be contacted to arrange collection. Please do not collect unless pre-arranged and notified via SMS.

 

CIVIL ENGINEERING SERVICES
Administration offices (old City Hall) and Customer Services (corner York and Progress Streets) remain closed to the public.
Appointments to be arranged  via online meetings on MS Teams or other electronic means. Please phone 044 801 9354 or 044 801 9262 to obtain relevant email address.
Report water leaks and burst pipes, sewerage blockages, leaks and spillages and urgent road and stormwater issues to:
044 801 9262/6 (7.45am-4.30pm)
044 801 6300 (after hours)
Estimated response times are 24-48 hours from recorded time of complaint at the above numbers.

 

ELECTROTECHNICAL SERVICES
Administration offices remain closed  to the public.

Planned maintenance has resumed and essential repairs for which planned outages are required will be communicated.
Please report power outages, broken street lights and faulty traffic lights to:
044 801 9222 (7.45am-4.30pm)
044 801 9202
044 801 6300 (after hours)
Estimated response times from recorded time of complaint at above numbers:
Low voltage electricity – within 24 hours
High voltage electricity faults – can be longer than 24 hours depending on type of fault
Street lights – three to four weeks
Pre-paid electricity queries to Itron/Ontec: 044 873 5474 (8am-4pm)

 

COMMUNITY SERVICES
Community Services Administration Offices, 82 Meade Street, remain closed to the public.

Reception/all departments: 044 802 2900 ccunningham@george.gov.za or ykibido@george.gov.za
Office of the Director: 044 802 2904 and imlubbe@george.gov.za
Parks and Recreation complaints: 044 802 2921 and bmbondweni@george.gov.za
Uncollected BLACK bags 044 802 2900/20/27 or ymali@george.gov.za / jstuurman@george.gov.za
Uncollected GREEN and BLUE bags: 044 802 2900/ mabotha@george.gov.za / jstuurman@george.gov.za
Environmental Health: anontshikiza@george.gov.za / tabotha@george.gov.za
Transfer Station: edraghoender@george.gov.za

 

Refuse removal general

For the summer holiday season (1 December – 8 January 2021) households may put out more than the usual seven black bags, four green and an unlimited number of blue bags.
Additional tied bundles of branches are allowed if they are shorter than a metre in length and can be picked up by one person.

BLUE bags are for non-soiled recyclable materials, including plastic, paper, card board, glass etc.
GREEN bags are for green waste, including organic kitchen waste such as fruit and vegetable peels, as well as garden waste, including grass cuttings, leaves etc. No soil is allowed in green bags.
BLACK bags are for ‘wet’ waste, things that cannot be recycled.

All refuse bags must be put out by 7am on removal day.
Please don’t put bags out the day or night before removal.
Please wrap broken glass in newspaper before placing in bags to prevent injuries to workers.
A pack of 26 black bags are distributed to households quarterly.
Black and green bags are collected together by our refuse trucks, and blue bags are collected separately, on the same day.
Participating households will receive two blue and two green replacement bags when available.

 

REFUSE REMOVAL DAYS
MONDAY: Blanco, Riverlea, Heatherpark, Heatherlands, Glen Barrie, Kraaibosch, Groenkloof, Blue Mountain Village, Herold’s Bay, Victoria Bay, Rondevlei area (George side)
TUESDAY: Levallia, Rosemoor, Conville, Protea Park, Parkdene, Ballotsview, Borchards, Lawaaikamp, Thembalethu, Wilderness, Constantia Kloof, Kleinkrantz
WEDNESDAY: Camphersdrift, Fernridge, Denneoord, Bo-Dorp, Blommekloof, Tweerivieren, Hoogekraal, Hoekwil, Touwsranten farm areas
THURSDAY: Wilderness Heights, Dormehlsdrift, George South, Le Grand, Bos en Dal, Groeneweidepark, Sinksabrug, Herold, Geelhoutboom, Eselsjacht, Hansmoeskraal, Jonkershoek, Rooirivierrif, Pacaltsdorp, Rosedale, Waboomskraal, Touwsranten village
FRIDAY: Glenwood, Loerie Park, Eden George, Genevafontein, Denver Park, Bergsig, Eastern Extension
BUSINESSES: Monday, Wednesday and Friday

 

Landfill Site and Transfer Station, Airport Road, open to public weekdays 7am-6pm and Saturdays 7am-1pm. Covid-19 protocols in place, bring your own pen to sign in for extra safety. edraghoender@george.gov.za

Street cleaning crews continue to operate in and around the CBD and entrance roads to the city at selected hours, seven days a week.

Public toilets at the CBD taxi rank and Doneraile Square open every day, toilets at Shoprite open on weekends.

Please report illegal dump sites to 044 802 2900 or aapril@george.gov.za or kvstoffels@george.gov.za. The municipality appeals to communities to remain safe and to not dump illegal waste, which can be hazardous to their health.

Attendance of funerals is limited to 50 persons or less provided that no more than 50 percent of the capacity of the venue is used. Time limit of 2 hours as per national regulations. Attendees must observe a distance of at least 1.5m, wear face masks and adhere to all health protocols. Night vigils, post events, “after tears” are allowed.  Visitation to cemeteries by small groups are allowed at weekends provided that all Covid-19 protocols are observed.

Municipal sport fields and public swimming pools are closed for all activities, practices and games and are expected to remain closed throughout the summer holiday season.
Persons who have booked sport facilities must please contact Gerald de Villiers on gdevilliers@george.gov.za or 044 801 9488.
This measure does not apply to municipal sport facilities, such as tennis and squash courts, rented out to clubs and sports bodies. Please contact relevant clubs in this regard.

Community Development offices behind the Main Building remain closed to the public. Contact 044 802 2000 or ejcorner@george.gov.za

The municipality continues to support +_130  municipal soup kitchens. Strict social distancing and hygienic practices apply. Emergency essential social services enquiries 072 693 3488.

The Extended Public Works Programme (EPWP) Unit remains closed to the public. Contact 044 802 2010 or gesau@george.gov.za  or phone 072 070 7234 for emergencies only.

Libraries
All libraries remain closed to the public.

Enquiries: 044 8019292

 

CORPORATE SERVICES
All administrative offices remain closed to the public.

Central Records Main Building:  044 8019280 and emergencies only Cynthia Boltman 072 1780 327.

Building Plan Records (corner York and Progress Streets) 044 8019367 and emergencies only Mia Mackenzie 083 475 6722.


Area offices
remain closed to the public but staff are contactable by phone during office hours (7.45am-4.30pm). After-hours emergencies to 044 801 6300.

Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 ask for extension 2796 (Tuesday, Thursday)
New Dawn Park: 044 801 9111 ask for extension 2797
Rosedale: 044 803 9295
Rosemoor: 044 801 9379 (Monday, Wednesday, Friday)
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448

Thusong Centres remain closed to the public, but other departments’ tenants are open as per their usual individual office hours.

Waboomskraal Thusong Centre: 044 886 0040
Thembalethu Thusong Centre: 044 801 9448
After hours emergencies: 044 801 6300

Community halls and venues remain closed to the public. If you have made a booking, please contact Rozendra Thysse on rsthysse@george.gov.za 044 8019111/5.

Acting Superintendent Halls: 060 823 3607 (on rotation with Maintenance)

Acting Superintendent Maintenance: 083 418 4588 (on rotation with Halls)

 

HUMAN SETTLEMENTS
Human Settlements administration offices remain closed  to the public.

For basic services (water and sanitation in informal areas) queries and complaints in informal settlements please contact 044 802 2003.
For assistance with emergency structures following disaster (fire, flooding etc) please phone 044 802 2029.
Queries and complaints for water leakages and sewerage complaints (indigent cases) can be reported at the office on above times, but preferably by phone on 044 801 9210/9994/9453 or pshelane@george.gov.za or ddlouw@george.gov.za

Existing Housing Offices
Existing Housing offices remain closed to the public.

Enquiries: 044 801 9113 or 044 801 9078

New Housing
New Housing Department (St Johns Street) offices remain closed to the public.

Enquiries: 044 802 2003

 

PLANNING AND DEVELOPMENT
Please note Town Planning, Building Control and  Property Management offices remain closed  to the public.

Officials can be contacted by phone or email or can arrange a virtual Zoom or Microsoft Teams appointment with the relevant official to discuss any matters.

Town Planning General enquiries: 044 801 9477
Property Transfer Certificates: Marina Welman mhwelman@george.gov.za / 044 801 9171
Zoning Certificates: Lorraine Malangeni lxmalangeni@george.gov.za / 044 801 9477
Zoning Rectifications: Jeanne Fourie jfourie@george.gov.za / 044 801 9138 and Ilané Huyser ihuyser@george.gov.za / 044 801 9550
Illegal Land Use Complaints: Robin Hector rlhector@george.gov.za / 044 801 9475 and Mawethu Bonga mbonga@george.gov.za / 044 801 9520

Online land use applications
Land use applications can be submitted online. See https://www.george.gov.za/town-planning/ for more details.
Enquiries land use applications:
Erven ending with an even number (i.e. 0, 2, 4, 6, 8): Primrose Nako 044 801 9416 pnako@george.gov.za
Erven ending with an odd number (i.e. 1, 3, 5, 7, 9): Marissa Arries 044 801 9473 marries@george.gov.za
Farm/portion numbers: Marina Welman 044 801 9171 mhwelman@george.gov.za

 

Building Control
Building plans can be submitted online. See https://www.george.gov.za/planning-development/building-control/ for more information.

Building Control General Enquiries 044 801 9370
Request for existing building plans (Registration Department):
Phindiswa Lingani: 044 801 9370 pmlingani@george.gov.za
Sinazo Moshani: 044 801 9019 smoshani@george.gov.za
Musa Dyakop: 044 801 9166 mdyakop@george.gov.za
Status on building plan approvals: Vasti Laws: 044 801 9509 vnlaws@george.gov.za
Andrea Griessel: 044 801 9502 agriessel@george.gov.za

Please contact Building Inspectors directly during office hours:
James Vollenhoven: 076 823 0412

Fuzisa Siguba: 083 949 8651

Illegal activity: Nolan Noemdoe 083 757 3717

Property Management
Donald Gelderbloem: Manager Property Management 044 801 9073 dmgelderbloem@george.gov.za
Leasing of properties: Josephine Mpembe 044 801 9190 jmpembe@george.gov.za
Sale of properties: René Hendricks 044 801 9472 rehendricks@george.gov.za
General enquiries: Monique Isaks 044 801 9375 misaks@george.gov.za

Economic Development
Offices remain closed to the public.
Business queries: 044 801 9146
Other queries: 044 801 2820 / 073 621 0099 bduplessis@george.gov.za

IDP Office
Offices remain closed to the public.

Ronel Le Fleur: 044 801 9075 / 071 870 7887 rlefleur@george.gov.za

Ward committee operations
Offices remain closed to the public.

Paulina Saaiman: 044 801 9074 / 060 579 6829 pasaaiman@george.gov.za

George Tourism Office
Open to the public, unless otherwise indicated due to temporary Covid-19 measures.

044 801 9295 info@visitgeorge.co.za

Wilderness Tourism Office
Open to the public, unless otherwise indicated due to temporary Covid-19 measures.
044 801 9295 info@visitgeorge.co.za

 

FINANCE
The Finance Hall in the Main Building is OPEN to the public, weekdays from 8am – 3.30pm unless otherwise indicated due to temporary Covid-19 measures.
Covid-19 protocols are in place and only six persons are allowed inside the Finance Hall at any given time.
Estimated waiting time of 20 minutes, depending on the type of queries for the customers ahead of you in the queue.

While electronic payments are recommended (see details below), the Finance Hall is open for account payments in addition to municipal account queries, opening of accounts, new connections, duplicate accounts, arrangements on arrears, indigent applications etc.

Printed municipal accounts are being issued every month. If you have not received your account by the due date of the 15th of each month, please contact us to forward an email copy or pay the monthly average amount. Online accounts via email have not been affected by lockdown. If you want to receive your account via email, please mail a request to accounts@george.gov.za

Ratepayers are requested to use one of the below-mentioned methods to make payments.
Accounts can be paid via electronic transfer (EFT – see details below), via pay@ mobile applications (see details below) and at Pick n Pay, Checkers, Shoprite, USave and SPAR.
Please take your most recent available account statement with you so that the shop can access the bar code that connects your payment to your GRG account number.

 

Meter readings
A new service provider, Electro Cuts, will commence its services for George Municipality on 1 January 2021 and will pick up the reading service as it applies from 17 December 2020.

Consumers who have in the past sent water meter readings to Ikapa, must please note the change in email address for this purpose to meterreadings@george.gov.za
Online submissions of water meter readings are welcomed and can be provided via the above-email address by the 5th of each month along with the accountholder’s name, contact details and GRG account number.

 

Bank Details for electronic payment (please note bank details changed 1 December 2020)
First National Bank (FNB)
Account Type: Public Sector Cheque Account
Account Name: George Municipality
Account Number: 62869623150
Branch Code: 210554
Swift Code: FIRNZAJJ
Reference: your GRG account number
Proof of payment to be sent to payments@george.gov.za

 

pay@ mobile applications
Download Masterpass, Snapscan or Zapper application on your mobile phone and complete your profile.
Load your credit or debit card.
To pay the account, open ‘Wallet’ inside the App you have downloaded and scan the QR code (the black square with the little squares inside it on the bottom right of your account).
Enter the amount you are going to pay and complete the transaction.
The App will confirm your successful, secure transaction.

You can also use the following link for payment of your account:
https://payat.io/qr/11413
Click on the link and enter the Pay@ reference number (number starting with 11413) which appears on your account. Your customer information will appear with payment options to choose from.

Prepaid electricity purchases
www.prepaid24.co.za
https://home.ontec.co.za
www.ipay.co.za
The electricity token is automatically sent to the client via SMS or email.
Mobile apps belonging to banks also have a pre-paid electricity purchase function.
For prepaid enquiries please contact 044 873 5474.

General enquiries to accounts@george.gov.za or 044 801 9111.
Please provide your GRG account number with all enquiries.
Please note that limited assistance is available as personnel may be working offline.

Credit Control enquiries: 084 769 5635

 

MUNICIPAL COURT
The George Municipal Court is open to the public on weekdays 7.45am-4.30pm unless otherwise indicated due to temporary Covid-19 measures.
Enquiries: 044 801 9400

UNIONDALE
Cashier Hall is open to the public on weekdays 8am-4.30pm unless otherwise indicated due to temporary Covid-19 measures.

Fire: 044 752 1225
Switchboard and fault reporting: 044 752 1024
Tourism: 044 752 1076
Haarlem: 044 763 1013
After hours: 044 801 6300

 

 

Safety and responsibility first, an Old Year’s Eve plea to citizens of George and surrounds

 

George Municipality would like to remind the public that in terms of the Covid-19 National Disaster Regulations published on 29 December 2020, George and surrounds remains a declared Covid-19 Hotspot. The enforcement of the Disaster Regulations remains the responsibility of the South African Police Service with municipal law enforcement officials primarily enforcing municipal by-laws.

Executive Mayor Leon Van Wyk today wished everyone a safe and peaceful new year. “We have experienced a very tough year and although you may wish to throw caution to the wind to relax and enjoy yourself tonight, we ask that you do so responsibly and with care for your fellow South Africans, family and friends. Please always wear a mask, practice social distancing and hand hygiene and continue to avoid crowded places, confined spaces and close contact. “

CURFEW
The public is reminded that the amended regulations include a new curfew between 21h00 and 06h00 with non-compliance being  a punishable offense and which can result in fines, imprisonment, or both a fine and imprisonment. Apart from emergency services and essential workers, no one may leave their homes between 21:00 and 06:00, unless for medical or safety emergencies. Holidaymakers travelling home must ensure that they plan their travelling homewards accordingly and please note no law enforcement agency will issue permits to allow any exceptions to the curfew.

FACE MASKS
The correct and consistent wearing of a face mask when in public remains mandatory and is now a punishable offence if not adhered to.

BEACH ACCESS
No persons are allowed on any of the beaches located within the George Municipal area to walk, run, fish, swim, surf  or walk your dog on the beaches.  Grassy areas and parking lots  at beach sites remain open to the public and will be monitored by municipal Law Enforcement officials in terms of adherence to municipal by-laws including the consumption of alcohol, fireworks etc. Law Enforcement officials can demand that gatherings disperse. Access is also prohibited to lagoons, rivers, dams and estuaries with public swimming pools in George and surrounds remaining closed. Swimming pools in residential complexes are not regarded as public facilities. George  Municipality will still deploy their life guards on the municipal beaches. They will only be there to respond to water related emergencies. Unfortunately they will not be able to indicate swimming areas and will at all times indicate that the swimming beach is closed. Please respect their role as lifeguards  and understand they are not law enforcement officials.

FISHING
Note the restrictions in section 84, subsection 9 of the Regulations, which deals specifically with the hotspot areas. All beaches are off-limits for all purposes in the greater George and surrounds- including fishing and diving from the beaches – regardless of whether the angler has a valid fishing permit.

OLD YEARS EVE GATHERINGS AND FIREWORKS
Municipal law enforcers including traffic officials will hold several roadblocks to ensure compliance with the municipal by-laws and the road traffic act. Offenders are kindly warned that a policy of zero tolerance will be followed and that strict action will be taken against non-adherence to municipal by-laws.

The George Municipality reminds residents and visitors that fireworks, fire crackers, flares, paper lanterns and other such paraphernalia are considered a major fire risk and are not allowed in public or private spaces in the municipal area. Under the George Municipal Community Fire Safety By-Law no fireworks may be discharged and there are no designated sites for fireworks in the George municipal area. Visitors are reminded that George is part of a biosphere and contains extensive nature conservation areas. The discharge of fireworks  poses a huge risk to the start of vegetation fires putting lives and homes at risk, not to mention the suffering of animals due to the fireworks. Complaints of fireworks being discharged can be done at the George Fire Department at 044 801 6300. The selling of fireworks is also illegal, and no such permits have been issued or will be issued by the George Municipality. The illegal trading, possession and/or setting off of fireworks carry fines of R300 (up to R1500) and fireworks will be confiscated.

Please report illegal trade and setting off of fireworks in George to Law Enforcement at 044 801 6350 or after hours at 044 801 6300. Please report illegal, irresponsible and unsafe fires to the Fire Department on 044 801 6300 with fire emergencies reported to 044 801 6311

 

DISASTER MANAGEMENT
The George Municipal Disaster management Joint Operations Centre will remain active throughout the festive season and officials will remain available to deal with complaints and enquiries. 044 801 6316

The amended regulations are in place up to and including 15 January 2021 and are being implemented to relieve extreme pressure on all medical facilities and to curb the rapid spread of Coronavirus. George Mayor, Leon Van Wyk issued a plea to the public to consider their fellow South Africans at all times and to adhere to the regulations in order to continue curbing the rapid spread of the virus. “The Garden Route is showing a positive downward curve in infections, but only the consistent application of the regulations will keep the curve going in the right direction,” he said.

Everyone is asked to consistently follow the following preventive measures:

  • Carefully maintain a 1.5-meter distance between you and the next person. This is especially important should you have to queue anywhere.
  • Wear your face mask diligently, and always ensure that the rest of your family wear their masks. The face mask helps prevent the spread of the coronavirus.
  • Disinfect and/or wash your hands regularly, especially before touching objects handled by other persons and before touching your face.
  • Keep your family gatherings small and keep the curfew in mind.

 

Note: The published Disaster Regulations for 29 December 2020 are available in full on the George Municipal website  https://www.george.gov.za/george-documents/covid-19-documents/level-1/

 

President Ramaphosa Speech: Alert Level 3 re-implemented as of 28 December 2020

Fellow South Africans,

In just four days from now, we will be ushering in a new year.

This is traditionally a time of festivity and celebrating.

Unfortunately, for us here in South Africa and for others around the world, there is little cause for celebration this year.

Yesterday, we passed the mark of more than one million confirmed coronavirus cases in our country.

Nearly 27,000 South Africans are known to have died from COVID-19.

The number of new coronavirus infections is climbing at an unprecedented rate.

More than 50,000 new cases have been reported since Christmas Eve.

The majority of new cases are emerging in KwaZulu-Natal, the Western Cape, Gauteng and the Eastern Cape.

Infections are also alarmingly on the rise in Limpopo.

Infections are on the rise in part because, as humans, we are social beings and have a need to socialise with one another.

We feel the need to visit friends and family, we attend religious services and we go to parties.

But this is a time of heightened danger in the face of a global pandemic.

Across the world countries are having to take drastic measures to curb new waves of infections.

We will all have heard that there is a new variant of COVID-19 that is now well-established in our country.

As our scientists study this variant – called 501.V2 – and its spread, it appears that it may be more contagious than the virus that drove the first wave of infections.

The rapid rise in infections is being fuelled by so-called super-spreader events, including like end-of-year functions, family and social gatherings, and music and cultural events.

This is a cause for great alarm, and points to an extreme lack of vigilance over the holiday period.

We have let down our guard, and unfortunately we are now paying the price.

We have not been wearing masks.

We are not washing our hands or sanitising.

And we are not keeping a safe distance from others.

We have continued to host and attend social gatherings and events that in many cases flout public health regulations.

As has been the case previously, social gatherings substantially increase the risk of transmission.

Venues are often poorly ventilated and their permitted capacity is being exceeded.

Hand sanitiser is not being used, and masks are being worn to gain entry, only to be taken off once inside.

In these same social gatherings, the consumption of alcohol in restaurants, in nightclubs and taverns has contributed to risky behaviour like not wearing masks and not observing social distancing.

Excessive alcohol consumption is also driving up the number of trauma cases in our hospitals.

According to the data we have, with every relaxation of the restrictions on the sale of alcohol, the number of trauma cases reporting at our hospitals has increased.

These trauma cases are putting an unnecessary strain on our already stretched public health facilities.

Our hospitals, both private and public, are already close to full capacity in a number of provinces, and ICU beds are either full already or rapidly filling up.

In the Eastern Cape, for example, the number of hospitalisations and in-hospital deaths has now surpassed the numbers witnessed in the first surge earlier this year.

Several provinces are hard at work to prepare additional beds, ventilators and oxygen to respond to this increase.

Our frontline healthcare workers, who have put their lives on the line over the past nine months to care for the ill, are becoming infected in higher numbers.

They are exhausted, and they are struggling under the strain of the second wave.

During the month of December, 4,630 public sector health employees contracted COVID-19, bringing the total number infected since the start of the pandemic to over 41,000.

Yesterday, I saw a social media post from a doctor in one of our facilities, which I would like to share with you, because it captures the situation that our health workers face.

He writes:

“Half our consultants have COVID.

“More than half my colleagues had COVID or are currently in quarantine.

“Hospital is FULL. No oxygen points. Private hospitals are FULL. Not accepting more patients. No beds anywhere.

“And this is not yet the peak.

“Guys. We are all going to pay for your inability to be responsible with our LIVES.”

These brave men and women, who have kept our hospitals and clinics open and running through their resilience, courage and professionalism are now at even greater risk than before. They are themselves almost at break point.

They could lose their lives. More families will mourn. All because of our actions, and our failure to take responsibility.

We are at an extremely dangerous point in our fight against the pandemic.

Unless we act now and unless we act decisively, the number of new infections will far exceed what we experienced during the first wave and thousands more people will lose their lives.

On the recommendation of the National Coronavirus Command Council, and after consultation with provinces and metro mayors, Cabinet has decided to put the country on an adjusted Level 3 from Level 1 with immediate effect.

Several of the level 3 regulations are being strengthened to further limit the potential for transmission, while doing everything possible to keep the economy open.

We have adjusted the restrictions that will apply at level 3 based on the lessons we have learned through our response to date.

There are four main reasons for this step:

Firstly, we want to minimise the risk of super-spreading events even further. As the number of people with active infections rises, there is a greater risk of an infected person without symptoms being present in a gathering and spreading the virus.

Secondly, we want to decrease unsafe interactions between people.

Thirdly, we want to increase the implementation of our five key prevention measures – social distancing, masks, hand hygiene, symptom-checking and testing.

Fourthly, we want to decrease the burden on health care services so that resources can be directed to meet the needs of COVID-19 and other patients.

 

Under the adjusted level 3 regulations:

– All indoor and outdoor gatherings will be prohibited for 14 days from the date hereof, except for funerals and other limited exceptions as detailed in the regulations, such as restaurants, museums, gyms and casinos. These will further be set out by the Minister in regulations and will be reviewed after that period.

– Funerals may not be attended by more than 50 people with social distancing.
– Every business premises must determine the maximum number of staff and customers permitted at any one time based on our social-distancing guidelines and may not exceed that limit.

– The nationwide curfew will be extended from 9pm to 6am. Apart from permitted workers and for medical and security emergencies, nobody is allowed outside their place of residence during curfew.

– Non-essential establishments – including shops, restaurants, bars and all cultural venues – must close at 8pm. The list of these establishments will be released shortly.

We now know that the simplest and most effective way to reduce transmission of the coronavirus is to wear a cloth mask that covers the nose and mouth whenever in public.

Until now the owners and managers of shops and public buildings, employers and operators of public transport have had a legal responsibility to ensure that everyone entering their premises or vehicle is wearing a mask.

But given the grave danger our country now faces, the adjusted level 3 regulations will make every individual legally responsible for wearing a mask in public.

From now on it is compulsory for every person to wear a mask in a public space. A person who does not wear a cloth mask covering over the nose and mouth in a public place will be committing an offence.

A person who does not wear a mask could be arrested and prosecuted. On conviction, they will be liable to a fine or to imprisonment for a period not exceeding six months or to both a fine and imprisonment.

This is a drastic measure but is now necessary to ensure compliance with the most basic of preventative measures.

We remain particularly concerned about the elderly and those with co-morbidities and ask that they do their utmost to protect themselves from the virus, especially minimising their contact with other people.

One of the more difficult areas of regulation relates to the sale of alcohol.

The liquor industry is a major employer and an important contributor to our economy.

Our priority at this time, however, must be to save lives.

Reckless behaviour due to alcohol intoxication has contributed to increased transmission.

Alcohol-related accidents and violence are putting pressure on our hospital emergency units.

As we had to in the early days of the lockdown, we now have to flatten the curve to protect the capacity of our healthcare system to enable it to respond effectively to this new wave of infections.

In such a scenario, every piece of medical equipment, every hospital bed, every healthcare worker, and every oxygen tank is needed to save lives.

Therefore, under the strengthened regulations:

– The sale of alcohol from retail outlets and the on-site consumption of alcohol will not be permitted.

– The prohibition on consuming alcohol in public spaces like parks and beaches remains.

– Distribution and transportation will be prohibited with exceptions that will be explained by the minister.

These regulations may be reviewed within the next few weeks if we see a sustained decline in infections and hospital admissions.

In effect, the adjusted Level 3 regulations will keep the economy open while strengthening measures to reduce transmission.

With a few exceptions, businesses may continue to operate as long as all relevant health protocols and social distancing measures are adhered to.

Night clubs and businesses engaged in the sale and transportation of liquor will not be allowed to operate.

The Level 3 restrictions will remain in place until 15 January 2021.

These measures will be reviewed at that time on the basis of the state of the pandemic in the country.

When I last addressed you, I indicated that in managing the pandemic we would follow a differentiated approach that took into account the rise in infections in particular municipalities.

Municipalities defined as hotspots will be subject to additional restrictions until there is a clear and sustained decline in infections.

Following a review of the latest available data on infections and hospitalisations, and consultations with affected provinces, Cabinet has decided that 22 districts be declared coronavirus hotspots.

In the Eastern Cape, these are Chris Hani District, Buffalo City, Amathole District, Alfred Nzo District and the OR Tambo District. These are in addition to Nelson Mandela Bay Metro and the Sarah Baartman District, which have already been declared hotspots.

In KwaZulu-Natal, these are eThekwini, Umgungundlovu District, Ugu District, Harry Gwala District, King Cetshwayo District and Ilembe District.

In Gauteng, the West Rand District, Tshwane, Ekurhuleni and Johannesburg are declared hotspots.

In the Western Cape, the West Coast District, Overberg District, Winelands District, Cape Town, Central Karoo District are hotspots. This is in addition to the Garden Route District.

In the North West, Bojanala District is declared a hotspot area.

And in Limpopo, the Waterberg District and the Capricorn District are declared coronavirus hotspots.

When I last addressed you we announced that certain beaches in our country would be closed on certain days and others would remain open.

As the infections continue to rise Cabinet on the advice of the National Coronavirus Command Council has decided that all beaches, dams, lakes, rivers, public parks and public swimming pools in hotspot areas will be closed to the public with effect from tomorrow.

National and provincial parks and other parks where access control measures and entry limitations are already in place may remain open to the public.

Those living in the hotspot districts are strongly encouraged to minimise their travel within the district to essential travel so as to minimise contact with other people.

Travel to hotspot districts should be avoided if possible.

The stark reality is that every single district in this country has the potential to become a hotspot unless we observe the current preventative measures.

As we intensify our efforts to prevent further infections, we continue to work to ensure equitable access to an effective COVID-19 vaccine.

As we have reported before, South Africa is part of the global pooled procurement initiative co-ordinated by Covid-19 Vaccines Global Access Facility, commonly known as COVAX.

We can confirm that we have signed off on the agreement with COVAX and the Solidarity Fund has made the initial payment of R283 million to the facility.

We are grateful for the support we continue to receive from the Solidarity Fund across all areas of our COVID response. We should remember that the Solidarity Fund is a multisectoral funded initiative having received funding from government, a number of individual South Africans, various institutions including political parties as well as business corporations.

We are part of the first group of countries that will receive an allocation of vaccines from COVAX. We have been advised that we should expect the vaccines in the second quarter of 2021.

We are also having parallel bilateral discussions with a number of vaccine manufacturers, and will make further announcements once firm agreements are in place.

As a country we need to build a strong partnership between the government and business sector to augment the resources required in financing the additional vaccines necessary to achieve herd immunity.

Engagements to this effect are at an advanced stage and we urge the private sector to continue their participation in this endeavour.

We are working to secure a sufficient supply of vaccines in the shortest possible time to protect the most vulnerable in our community.

Until then, we have no choice but to observe the highest degree of vigilance, and to protect ourselves and others in every way that we can.

We each have a responsibility to wear masks, wash or sanitise our hands, and keep a safe distance from others.

We must remember that this virus is carried through the air, and that we must therefore avoid what has been described as the three Cs – closed spaces, crowded places and close contact with others.

This virus takes advantage of our over-confidence.

Because we feel healthy now, we think we cannot get sick.

Because they seem fine, we believe that nothing bad can happen to our loved ones.

As older people, we think it is okay, we are healthy, so we can still go to big religious services, to funerals and socialise with our friends.

As young people, we may feel strong and invincible, and believe that we are immune to becoming infected because we are young.

As a result, we let down our guard. We take risks.

Many of those who have been infected with the virus, or who have lost their friends and family in recent months, will tell you how much they regret not taking these precautions when they had the chance.

We can only weather this storm if we immediately and fundamentally change our mindsets.

Compliance with the health regulations should not be simply about fearing the wrath of the law.

It should not be about reluctant observance or peer pressure.

This is about common sense.

It is about taking responsibility for our own health and the health of others.

It is about protecting our mothers and fathers, our grandparents, our siblings, our children, neighbours and friends.

Wearing a mask is not about your personal choice or your own appetite for risk. Instead, it is about protecting others.

If you wear a mask, and the person next to you does not, then you are not protected.

Only if everyone wears a mask can we protect all of us from infection.

By now, each of us knows someone who has been affected by this pandemic in some way.

There is none among us who can claim we have not heard of anyone becoming ill, or dying. This is a crisis that affects us all.

The sooner we understand that it could very well be us in that ambulance speeding by, or us in that hospital bed, or us being buried at that funeral, the sooner we come to the reality of what we are facing right now.

If we did not understand it before, we should now see just how quickly a situation can change for the worse.

The new year is upon us.

Our children will soon be going back to school.

Places of learning will reopen so we can resume our studies.

We will want to get back to work, to earning, and to looking for work.

We want life to resume.

We all have plans, hopes and dreams for 2021.

Perhaps the greatest of them all is the simplest.

We wish for the new year to bring better health, stability and prosperity for ourselves and our families.

We want it to be better than the year that has passed, and that was filled with such hardship.

This can become our common reality if we return to the spirit of solidarity that we have displayed throughout 2020.

We can and will defeat this pandemic, but only if we each play our part.

If you experience any mild symptoms, such as a fever, a dry cough or tiredness, isolate yourself immediately and cancel any plans that you might have had.

If you have difficulty breathing or shortness of breath, fever, cough, loss of smell or taste, seek medical attention while minimising contact with others.

Download the COVID Alert SA app and get notified if you have been in contact with someone who tests positive.

The app has already notified many thousands of people of their potential exposure to the virus and has prevented further transmission.

If you have been exposed, quarantine yourself immediately.

I know that most of you have heard this all before.

But I say it again because it is the only way we can keep ourselves and one another safe.

If we all rigorously adhere to basic precautions, we will see an immediate decline in infections and hospital admissions.

This New Year’s Eve will be different to any we have experienced before.

Several South Africans have suggested that we should celebrate the dawn of the New Year it in a different way.

They have suggested that Instead of parties, let us spend time with those closest to us.

There have been a number of suggestions in social media that Instead of fireworks, let us each light a candle.

Let us each light a candle in memory of those who have lost their lives, in tribute to those on the frontline who are working tirelessly to protect us from harm, in appreciation of the great sacrifices that have been made this past year, and in the confidence that the year ahead will bring health, peace and hope to our people.

I will light a candle in Cape Town at exactly midnight on New Year’s Eve in memory of those who have lost their lives and in tribute to those who are on the frontline working to save our lives and protect us from harm.

I ask that you join me wherever you are in this very important symbolic gesture.

Let us continue to work as one nation, united and determined.

We have done it before. We can do it again.

There will come a day when this pandemic will be over.

On that day, we must be able to look one another in the eye and say: ‘We gave it our all, we each played our part, we worked together as one nation, and we prevailed.’

May God Bless South Africa and protect her people.

I thank you.

Fifth Covid-19 death for municipality

George Municipality is saddened by the loss of a fifth staff member from Covid-19.
Tiaan Barnard, aged 41, senior superintendent in the Electroctechnical directorate died on Friday 18 December. He worked for the municipality for 22 years.
George Acting Municipal Manager Steven Erasmus extended the municipality’s condolences to family and loved ones. “We honour his long serving role to the municipality and the people of George as well as his knowledge and skills. He will be sorely missed.”

Covid-19 safety kits handed to small businesses in George

George Municipality Economic Development and Tourism staff this week delivered 150 Covid-19 safety kits to small businesses and informal traders in Thembalethu, Pacaltsdorp, Thembalethu and Parkdene as part of a Western Cape Integrated Economic Development Services programme to enable them to operate safety and responsibly.
Each kit included two bottles of alcohol-based hand sanitiser, ten reusable cloth face masks, information posters on preparing and staying safe before work, how to be safe at work and while taking breaks, and what to do when returning home from work, and leaflets for customers on shopping safely.
Pictured here is Pacaltsdorp Business Chamber representative Weida Tarentaal with beneficiary, Mr Muhyod, who collected from the Pacaltsdorp Tourism collection point.

Things to do in George and surrounds this summer

Visit George, Wilderness and Uniondale, set in the very centre of the majestic Garden Route, surrounded by ocean, mountain, forest and farmlands.

We’ve scoured the area to uncover its hidden gems and fascinating history. Be inspired by our ultimate adrenaline adventures and fabulous family fun days out. Get ready for your best holiday ever!

1. ADVENTURE
4 x 4
M’Kama 4×4 Route, Prince Alfred Pass route

Canoeing / Kayaking
Eden Adventures | Explore Eden | Kaaimans Adventures

Helicopter Flights
Savannah Helicopters

Hiking / Walks
Tours: Explore Eden | Honeybee Outeniqua Tours | Kaaimans Adventures
Locations George: George Dam | Outeniqua Nature Reserve | Saasveld | Witfontein
Locations Wilderness: Garden Route National Park | Woodville Big Tree
Locations Uniondale: M’kama | Kammanassie Nature Reserve | Toorwaterpoort | Burchees Trail

Horse Riding
Black Horse Trails | Garden Route Horse Trails | Perdepoort Horse Trails | Wild X Adventures

Kloofing / Canyoning / Abseiling
Canyon Adventures | Eden Adventures | Explore Eden | Fearless Adventures | Kaaimans Adventures | Paradise Adventures

MTB
Tours: Paradise Adventures | Wilderness Mountain Bike Hire
Locations: Various: www.georgetrails.org.za

Paragliding / Hang Gliding / Microlight
Cloudbase Paragliding | Dolphin Paragliding | Flytime Paragliding | Wild2Fly | The Flying Club

Quad Biking
Quad Garden Route | Wild X Adventures

River / Lake Cruise
Wilderness River Safaris

Rock Climbing
Fearless Adventures | Paradise Adventures

Stand Up Paddle Boarding
Fearless Adventures

2. ART & GALLERIES
George: 21 on Montagu, Cape Palette Art & Picture Framing, Crouse Art, DJG Art School, Phumlani’s Art Gallery, René Scribante Loft Studio
Wilderness: Art by Rosanna, Cabesa Gallery, Irma Art Studio, Karen Muir, Moments on Glass, Peter Pharoah, The le Roux Gallery, Wilderness Art Meander

Uniondale: Blue Chicken, Kannabos Gallery- Cacti & Succulent Nursery, Langkloof Gallery and Sculpture Garden

3. BIRD WATCHING
Kaaimans Adventures | Wilderness Birdwatching Tours

4. CULTURE & HERITAGE
George: Dine with a Local | Pacaltsdorp Historical Walk | George Museum | Transnet Transport Museum

5. FAMILY ENTERTAINMENT
George: Elevate Trampoline Park & Go Cart Track, Garden Route Birds of Prey Rehabilitation
Centre, Garden Route Paintball Games, George Wildlife and Animal Park, Happy Valley, Outeniqua Power Van, Redberry Farm, Ster Kinekor, Garden Route Botanical Gardens, Oakhurst Insurance George Arts Theatre, Timberlake Village

Wilderness: Acrobranch
Uniondale: African Aloe Café (retro bicycle hire), Uniondale Bowling Club, Uniondale Tuk Tuk tour

6. GOLF
George: Fancourt, George Golf Club, Glenwood Short Golf Course, Kingswood Golf Estate, Oubaai Hotel Golf & Spa, The Links, Three Chameleons – Mini Golf
Uniondale: Uniondale Golf Club

7. MARKETS
Saturdays: Outeniqua Family Market (George)
Sundays: Sunday Funday Market, Milkwood Village (Wilderness)
Festive Season Boerevintage Gift Market, Ekliefkrismis Pop-Up Christmas Market (George)

8. SPA / HEALTH & WELLNESS
George: Fancourt Spa, Freesia Spa, Sanguine Spa & College, Sierra Massage Lounge
Wilderness: Mandara Spa

9. SCENIC DRIVES
George: George to Grootbrak via R102, Montagu Pass, Outeniqua Pass
Wilderness: Hoekwil Hoopla Route, Hoekwil Pass, Kaaimans River Pass, Lakes Loop
Uniondale: Baviaanskloof, De Hoop Road, Jonckrus / De Vlug, Kam Dam, Kammanassie, Route 62, Uniondale to De Vlugt, Uniondale To Avontuur, Warmbad / Barandas Ride

10. TASTINGS / PAIRINGS / COOKING LESSONS
George: Francois Ferreira Academy, Herold Wines, Hog and Filly, Houtbosch Wines and Craft Beer, Kitchen Queen Food Studio
Wilderness: Caroline’s Chocolate Haven, Pause Coffee Roastery

11. VIEW POINT
George: Outeniqua Pass
Wilderness: Dolphin’s Point. Map of Africa, The Boardwalk on 6th Ave

12. RIVER / DAM / LAKE
Flat Rock, George Dam, Island Lake Holiday Resort, Kaaimans River, the Serpentine, Touw River

13. RESTAURANTS
Taste wines from the Outeniqua Mountains. Dine at a selection of bistros and stylish fine-dining restaurants. Savour contemporary South African cuisine, fresh seafood and premier local produce.

Visit www.visitgeorge.co.za for more info.

Update as from 11 November: MUNICIPAL SERVICES DURING COVID-19 Level 1

During the Covid-19 crisis period, contact details and office hours of some services may differ from the usual operations. Please see below.

Please note access to all municipal offices by members of the public is subject to Covid-19 protocols which include registration, sanitising of hands and wearing a face mask at all times.

Depending on the size of foyers and reception areas, the number of people allowed into a specific department or section may differ and you will be advised accordingly upon arrival. We kindly request the public to be patient and allow for extra waiting time.

If possible, please do transactions and business online, per telephone or via email to avoid coming to the municipality in person and helping to reduce the risk of spreading the virus.

Latest update: 11 November 2020

GENERAL
Depending on requirements of a specific department, staff are working on rotation or from home, and some administrative offices remain closed to the public. Please phone or email as far as possible as per details below.

Switchboard: 044 801 9111
All after-hours George Municipality emergencies: 044 801 6300
Garden Route Disaster Management emergencies: 044 805 5071 (all hours)

PROTECTION SERVICES
Protection Services Administration Offices are open to the public during office hours 7.45am-4.30pm.
Fire emergencies only: 044 801 6311 (all hours)
Law Enforcement: 044 801 6350
Anti-Land Invasion: 044 801 6310
GIPTN PTOO: 044 801 6345
All after-hours emergencies: 044 801 6300

Traffic Department Offices, Driving and Learners Licences:
Mission Street, Pacaltsdorp 044 878 2400
Open to the public Monday to Friday 8am-3pm

If your Learners’ Driving Licence expires before 31 January 2021, please book your Driving Licence Test as soon as possible. The department is open for new appointments for learner’s licences as per usual rules (see Driving and Learners Licence section on website for details).
Pick-up times for newly issued driving licences from the Pacaltsdorp offices: Monday to Friday 8am to 3pm, except if your confirmation SMS indicates a Saturday collection opportunity. Please bring your ID document and show the SMS to the official at the entrance.

Please be reminded that learner’s licences, driving licences, temporary driver’s licences and professional driving permits which expired during initial lockdown (26 March-31 May), have been extended until 31 January 2020.

If your driving or learners’ licence test was cancelled during lockdown or because of offices being closed due to Covid-19 measures, you will receive an SMS with a new date and time. Please phone 044 878 2400 if you have not received an SMS within 20 days from your previous appointment.

To pay your traffic fines online, use the account details below and use the traffic fine number printed on the fine as reference.
Bank: First National Bank (FNB)
Account Name: George Municipality
Account Type: Public Sector Cheque Account
Account Number: 62869623168
Branch Code: 210554
Swift Code: FIRNZAJJ

Vehicle Testing Station
Hibernia Street (next to train station) 044 801 9312.
Open to public Monday to Friday 8am-3pm

Motor Vehicle Registration and Licencing
Hibernia Street (next to train station) 044 801 9310 or 044 801 9311
Open to public weekdays 8am-3pm, except Wednesdays closed at 2pm due to compulsory training.
Please note that motor trade number licences are valid until 30 November 2020.
Please consider online renewal of vehicle licences as per details below instead of in-person renewals – as Covid-19 regulations significantly impacts on the amount of people that can be served in a day. Offices are fully staffed and bulk transactions are being handled after-hours. Pregnant women, the elderly and disabled can pre-arrange preferential treatment by calling 044 801 9310.
Please note access to premises for Motor Vehicle Licence Centre and Vehicle Testing Station is regulated at the gate from the street.

You don’t have to go to the Vehicle Licence Centre to renew your licence – do it online.
ONLINE ELECTRONIC PAYMENT OF VEHICLE LICENCE RENEWALS
The customer starts by registering a profile online at https://online.natis.gov.za/#/ or download the RTMC mobile application for Android from Google PlayStore.

Choose between registering as an individual or business.
The following information will be required:
1. Individual: initial, name, surname, ID number, driving licence number, contact details via mobile phone or email.
2. Organisation: name of business, ID number of proxy, driving licence number of proxy, contact details via mobile phone or email.
3. A one-time pin will be sent to your email or mobile phone number, which you must enter online.
4. Go to the ‘View motor vehicle renewals’ section and verify the information.
5. Access and/or download your electronic motor vehicle licence RENEWAL NOTICE (also known as a MVL2 notice).
6. The amount for the renewal of your vehicle will be on the notice.
7. Pay this amount into the George Municipality FNB bank account (details below) and use the relevant vehicle licence number as a reference, eg. CAW ###### / Private number ##### WP
8. FNB Account number: George Municipality, Public Sector Cheque Account 62869623150 (Branch Code 210554). Email the proof of payment to msbrits@george.gov.za or rharmse@george.gov.za AND mjulyan@george.gov.za
9. Keep a copy of your proof of payment in the relevant car until you receive your licence disk, but keep your expired disk on your window in the meantime.
11. Once payment reflects on the municipality’s bank statement, the vehicle licence will be processed, and the new disk will be posted to your registered address. Please do not collect from the MVR offices unless pre-arranged and notified via SMS.

CIVIL ENGINEERING SERVICES
Services continue as usual, but administration offices (old City Hall) and Customer Services (old ABSA building) remain closed to the public.
Phone 044 801 9354 or 044 801 9262 for an (preferably online) appointment or to obtain the email address of the relevant staff member you want to connect with.
Report water leaks and burst pipes, sewerage blockages, leaks and spillages and urgent road and stormwater issues to:
044 801 9262/6 (7.45am-4.30pm)
044 801 6300 (after hours)
Estimated response times are 24-48 hours from recorded time of complaint at the above numbers.

ELECTROTECHNICAL SERVICES
Services continue as usual and the administration offices are open to the public weekdays 7.45 – 4.30pm.
Two people are allowed in the foyer at any given time and members of the public will be allowed into offices following screening at the security desk.
Planned maintenance has resumed and essential repairs for which planned outages are required will be communicated.
Please report power outages, broken street lights and faulty traffic lights to:
044 801 9222 (7.45am-4.30pm)
044 801 9202
044 801 6300 (after hours)
Estimated response times from recorded time of complaint at above numbers:
Low voltage electricity – within 24 hours
High voltage electricity faults – can be longer than 24 hours depending on type of fault
Street lights – three to four weeks
Pre-paid electricity queries to Itron/Ontec: 044 873 5474 (8am-4pm)

COMMUNITY SERVICES
Community Services Administration, 82 Meade Street, open to the public weekdays 7.45am-4.30pm.
Two people are allowed in the foyer at any given time and no members of the public will be allowed into offices.

Reception/all departments: 044 802 2900 ccunningham@george.gov.za or ykibido@george.gov.za
Office of the Director: 044 802 2904 and imlubbe@george.gov.za
Parks and Recreation complaints: 044 802 2921 and bmbondweni@george.gov.za
Uncollected BLACK bags 044 802 2900/20 or ymali@george.gov.za
Uncollected GREEN and BLUE bags: 044 802 2900/ mabotha@george.gov.za
Environmental Health: anontshikiza@george.gov.za
Transfer Station: edraghoender@george.gov.za

Households may put out seven black, four green and an unlimited number of blue bags.
Additional tied bundles of branches are allowed if they are shorter than a metre in length and can be picked up by one person.

BLUE bags are for non-soiled recyclable materials, including plastic, paper, card board, glass etc.
GREEN bags are for green waste, including organic kitchen waste such as fruit and vegetable peels, as well as garden waste, including grass cuttings, leaves etc. No soil is allowed in green bags.
BLACK bags are for ‘wet’ waste, things that cannot be recycled.

All refuse bags must be put out by 7am on removal day.
Please don’t put bags out the day or night before removal.
Please wrap broken glass in newspaper before placing in bags to prevent injuries to workers.
A pack of 26 black bags are distributed to households quarterly.
Black and green bags are collected together by our refuse trucks  on the same day and a separate trip is made by the same refuse truck for the collection of the blue bags.
Participating households will receive two blue and two green replacement bags.
Households or businesses that are actively recycling and require additional green or blue bags, can collect from the municipality Environmental Services department at the address below.

REFUSE REMOVAL DAYS
MONDAY: Blanco, Riverlea, Heatherpark, Heatherlands, Glen Barrie, Kraaibosch, Groenkloof, Blue Mountain Village, Herold’s Bay, Victoria Bay, Rondevlei area (George side)
TUESDAY: Levallia, Rosemoor, Conville, Protea Park, Parkdene, Ballotsview, Borchards, Lawaaikamp, Thembalethu, Wilderness, Constantia Kloof, Kleinkrantz
WEDNESDAY: Camphersdrift, Fernridge, Denneoord, Bo-Dorp, Blommekloof, Tweerivieren, Hoogekraal, Hoekwil, Touwsranten farm areas
THURSDAY: Wilderness Heights, Dormehlsdrift, George South, Le Grand, Bos en Dal, Groeneweidepark, Sinksabrug, Herold, Geelhoutboom, Eselsjacht, Hansmoeskraal, Jonkershoek, Rooirivierrif, Pacaltsdorp, Rosedale, Waboomskraal, Touwsranten village
FRIDAY: Glenwood, Loerie Park, Eden George, Genevafontein, Denver Park, Bergsig, Eastern Extension
BUSINESSES: Monday, Wednesday and Friday

CONTACT
George Municipality Environmental Services
82 Meade Street, George. Phone 044 802 2900

Landfill Site and Transfer Station, Airport Road, open to public weekdays 7am-5pm and Saturdays 7am-1pm.
Covid-19 protocols in place, bring your own pen to sign in for extra safety. edraghoender@george.gov.za

Street cleaning crews continue to operate in and around the CBD and entrance roads to the city at selected hours, seven days a week.

Public toilets at the CBD taxi rank and Doneraile Square open every day, toilets at Shoprite open on weekends.

Please report illegal dump sites to 044 802 2900. The municipality appeals to communities to remain safe and not dump illegal waste, which can be hazardous to their health.

Attendance of funerals 68. (1) Attendance at a funeral is limited to 100 persons or less: Provided that not more than 50 percent of the capacity of the venue is used, with persons observing a distance of least one and a half metres from each other. (2) Night vigils are not allowed. (3) During a funeral, a person must wear a face mask and adhere to all health protocols and social distancing measures.

Visitation to cemeteries by small groups are allowed at weekends provided that all Covid-19 protocols are observed.

Sport Federations to contact Sport Office (Cathedral Street) on 044 801 9488 to arrange for safe return to facilities as per prescribed Covid-19 regulations per sport code. Pre-arranged appointments only on weekdays 7.45am-4.30pm. jjgozongo@george.gov.za or cmostert@george.gov.za

Community Development offices behind the Main Building are open for pre-arranged appointments only, on weekdays 7.45am-4.30pm. 044 802 2000 or ejcorner@george.gov.za

The municipality continues to support 137 municipal soup kitchens. Strict social distancing and hygienic practices apply. Emergency essential social services enquiries 072 693 3488.

The Extended Public Works Programme (EPWP) Unit is closed to the public. Contact 044 802 2010/2 or 044 802 2036 or Gavin Esau on gesau@george.gov.za or 072 070 7234 for emergencies only.

Libraries
All libraries, except Thembalethu and Pacaltsdorp, are open but with reduced hours and strict Covid-19 protocols in place. George Main Library is open to members by appointment only, while smaller community libraries can receive ‘walk-ins’ as per capacity allowed. Please call your library to book your visit or, in case of community libraries, to check if you can just drop in during opening times.
Library materials handed in will be quarantined for 72 hours as per national and Western Cape safety standards and plastic covered materials wiped with sanitiser before being made available for loan.

Services are limited as follows:
Issue and return of books.
Ten books per library member for lending period of a month at a time.
Admittance to adults and children older than 12.
Research and reference services arranged by phone and/or email.
Internet services – preference given to pre-booked patrons, maximum two people at any given time.
Study area limited in compliance with regulations.
Wearing of masks and sanitising of hands are compulsory.
Your temperature will be taken before entering the library area, no admittance if it is 37.5C and higher.

Avontuur Library: 044 752 3351 avontuurbiblioteek@gmail.com – Monday 12pm-3pm, Tuesday 11am-2pm, Wednesday and Thursday 10am-1pm.
Blanco Library: 044 870 7047 gmblancobib@gmail.com – Monday to Friday 9am-4pm
Conville Library: 044 801 9320 Jrhode1@george.gov.za – Monday 9am-4pm
George Library: 044 8019288 rwilliams@george.gov.za – Monday to Friday 9am-4pm, Saturday 9am-12pm
Haarlem Library: 044 763 1023 shonisemichels@yahoo.com – Monday, Thursday and Friday 2pm-5pm, Tuesday and Wednesday 2pm-5pm
Noll Library: 044 745 1014 dieprivierprim@gmail.com – Monday and Wednesday 12pm-3pm, Saturday 9am-12pm
Pacaltsdorp Library: 044 803 9340 pacsbib@george.org.za – closed until further notice
Thembalethu Library: 044 803 9260 xakortman@george.gov.za – closed until further notice
Touwsranten Library: 044 803 9285 touwsbib@george.org.za – Monday to Friday 9am-4pm
Uniondale Library: 044 752 1024 fortuinelton@yahoo.com – Tuesday and Thursday 9am-2pm
Waboomskraal Library: angiefigeland@gmail.com – Monday to Friday 10am-2pm

CORPORATE SERVICES
Corporate Services administration offices, area offices and Thusong Service Centres are open to the public weekdays 7.45am-4.30pm. Covid-19 protocols are in place and thresholds apply as to how many people are allowed in to each applicable building.
Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 ask for extension 2796
New Dawn Park: 044 801 9111 ask for extension 2797
Rosedale: 044 803 9295
Rosemoor: 044 801 9379
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448
Waboomskraal Thusong Centre: 044 886 0040
Thembalethu Thusong Centre: 044 801 9421

Most community halls are open to the public subject to prescribed regulations and venue bookings can be made by contacting Rozendra Thysse on rsthysse@george.gov.za or 044 801 9115.

The Main Hall and Banquet Hall at the Civic Centre and Conville Civic Hall are currently closed for maintenance and repairs.

HUMAN SETTLEMENTS
Human Settlements administration offices are open to the public weekdays from 8am – 2pm. Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.

For basic services (water and sanitation) queries and complaints in informal settlements please contact 044 802 2026.
For assistance with emergency structures following disaster (fire, flooding etc), please phone 044 802 2029.
Queries and complaints for water leakages (indigent cases) can be reported at the office on above times, but preferably by phone on 044 801 9210/9994 or email: pshelane@george.gov.za

Existing Housing Offices
Existing Housing offices are open to the public weekdays 8am-2pm.
Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.
Enquiries: 044 801 9113 or 044 801 9078

New Housing
New Housing Department (St Johns Street) offices are open to the public weekdays 8am-2pm.
Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.
Please note only the person making the enquiry will be allowed access.
There may be a waiting period and/or the person can leave their contact details and enquiry on the form provided at the security point where after an official will make contact.
Enquiries: 044 802 2003

PLANNING AND DEVELOPMENT
Town Planning (fifth floor of the main building) is now open Monday to Thursday 8am-12pm.
Only two people are allowed in the foyer at any given time and a waiting period outside the main entrance downstairs may apply if you arrive without having made an appointment. You can also leave your contact details with the administration officer who will contact you when an official is available.

Persons will be assisted at the front desk of the fifth-floor reception and will only be allowed into the back office under strict conditions.

The department will not accept any hard copy documents from the public. All documents must still be submitted electronically.

The present online services will continue to be rendered by the department under Lockdown Level 1. The officials can still be contacted by phone or email or can arrange a virtual Zoom or Microsoft Teams appointment with the relevant official to discuss any matters.

Town Planning
General enquiries: 044 801 9477
Property Transfer Certificates: Marina Welman mhwelman@george.gov.za / 044 801 9171
Zoning Certificates: Lorraine Malangeni lxmalangeni@george.gov.za / 044 801 9477
Zoning Rectifications: Jeanne Fourie jfourie@george.gov.za / 044 801 9138 and Ilané Huyser ihuyser@george.gov.za / 044 801 9550
Illegal Land Use Complaints: Robin Hector rlhector@george.gov.za / 044 801 9475 and Mawethu Bonga mbonga@george.gov.za / 044 801 9520

Online land use applications
Land use applications can be submitted online. See https://www.george.gov.za/town-planning/ for more details.
Enquiries land use applications:
Erven ending with an even number (i.e. 0, 2, 4, 6, 8): Primrose Nako 044 801 9416 pnako@george.gov.za
Erven ending with an odd number (i.e. 1, 3, 5, 7, 9): Marissa Arries 044 801 9473 marries@george.gov.za
Farm/portion numbers: Marina Welman 044 801 9171 mhwelman@george.gov.za

Online building plans
Building plans can be submitted online. See https://www.george.gov.za/planning-development/building-control/ for more information.

Building Control
General Enquiries 044 801 9370
Request for existing building plans (Registration Department):
Phindiswa Lingani: 044 801 9370 pmlingani@george.gov.za
Sinazo Moshani: 044 801 9019 smoshani@george.gov.za
Musa Dyakop: 044 801 9166 mdyakop@george.gov.za
Status on building plan approvals: Vasti Laws: 044 801 9509 vnlaws@george.gov.za
Andrea Griessel: 044 801 9502 agriessel@george.gov.za

Please contact Building Inspectors directly during office hours:
Fuzi Siguba: 060 578 9239
Jacques van Heerden: 065 285 7233
James Vollenhoven: 076 823 0412
Illegal activity: Nolan Noemdoe: 083 757 3717

Property Management
Donald Gelderbloem: Manager Property Management 044 801 9073 dmgelderbloem@george.gov.za
Leasing of properties: Josephine Mpembe 044 801 9190 jmpembe@george.gov.za
Sale of properties: René Hendricks 044 801 9472 rehendricks@george.gov.za
General enquiries: Monique Isaks 044 801 9375 misaks@george.gov.za

Economic Development
Business queries: 044 801 9146
Other queries: 044 801 2820 / 073 621 0099 bduplessis@george.gov.za

IDP Office
Ronel Le Fleur: 044 801 9075 / 071 870 7887 rlefleur@george.gov.za

Ward committee operations
Paulina Saaiman: 044 801 9074 / 060 579 6829 pasaaiman@george.gov.za

George Tourism
044 801 9295 info@visitgeorge.co.za

FINANCE
The Finance Hall in the Main Building is open to the public, weekdays from 8am – 3.30pm.
Covid-19 protocols are in place and only six persons are allowed inside the Finance Hall at any given time.
Estimated waiting time of 20 minutes, depending on the type of queries for the customers ahead of you in the queue.

While electronic payments are recommended (see details below), the Finance Hall is open for account payments in addition to municipal account queries, opening of accounts, new connections, duplicate accounts, arrangements on arrears, indigent applications etc.

Printed municipal accounts are being issued every month. If you have not received your account by the due date of the 15th of each month, please contact us to forward an email copy or pay the monthly average amount. Online accounts via email have not been affected by lockdown. If you want to receive your account via email, please mail a request to accounts@george.gov.za
George Municipality Mobile App subscribers can still access new statement amounts by the 27th of each month. Download the App from your mobile Playstore – when you register the first time,
use your mobile phone number as the username and password (you can change the password once you are in).
Ratepayers are requested to use one of the below-mentioned methods to make payments.
Accounts can be paid via electronic transfer (EFT – see details below), via pay@ mobile applications (see details below) and at Pick n Pay, Checkers, Shoprite, USave and SPAR.
Please take your most recent available account statement with you so that the shop can access the bar code that connects your payment to your GRG account number.

Meter readings
While meter readings have resumed, customers are encouraged to submit their meter readings electronically via email by the 5th of each month to meterreadings@george.gov.za
Please include your GRG account number and date of reading.
If for some reason meter readings could not have been performed and you have not made an electronic meter reading submission, estimations will be used to calculate related rates.

Bank Details for electronic payment (please note bank details changed 1 December 2020)
First National Bank (FNB)
Account Type: Public Sector Cheque Account
Account Name: George Municipality
Account Number: 62869623150
Branch Code: 210554
Swift Code: FIRNZAJJ
Reference: your GRG account number
Proof of payment to be sent to payments@george.gov.za

pay@ mobile applications
Download Masterpass, Snapscan or Zapper application on your mobile phone and complete your profile.
Load your credit or debit card.
To pay the account, open ‘Wallet’ inside the App you have downloaded and scan the QR code (the black square with the little squares inside it on the bottom right of your account).
Enter the amount you are going to pay and complete the transaction.
The App will confirm your successful, secure transaction.

You can also use the following link for payment of your account:
https://payat.io/qr/11413
Click on the link and enter the Pay@ reference number (number starting with 11413) which appears on your account. Your customer information will appear with payment options to choose from.

Prepaid electricity purchases
www.prepaid24.co.za
https://home.ontec.co.za
www.ipay.co.za
The electricity token is automatically sent to the client via SMS or email.
Mobile apps belonging to banks also have a pre-paid electricity purchase function.
For prepaid enquiries please contact 044 873 5474

General enquiries
Please provide your GRG account number with all enquiries.
to accounts@george.gov.za or 044 801 9111
Please note that limited assistance is available as personnel may be working offline.

Credit Control enquiries: 084 769 5635

MUNICIPAL COURT
The George Municipal Court is open weekdays 7.45am-4.30pm.
Enquiries: 044 801 9400

Law Enforcement and lifeguards present at all beaches

George Municipality would like to confirm that our Law Enforcement Officers are currently stationed at our various beaches in order to enforce our municipal by-laws ( i.e. ensuring that alcohol is not consumed etc) are adhered to, and are there only to ensure safety measures remain in place at all public areas under our jurisdiction.

George Municipality has an obligation as a local authority to protect lives, and for that reason also as a precautionary measure, Lifeguards will be  on duty at all beaches  within the George municipal area  – Wilderness Main Beach, Leentjiesklip, Victoria Bay, Herold’s Bay and Gwaing Beach.