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Accounts


accounts@george.gov.za
044 801 9009/4/17
044 801 9135
044 801 9518
Please provide your GRG account number and contact details (email address, telephone number) with all enquiries.

Accounts are only issued via email or can be viewed on the My Smart City APP.

SMS Updates to Residents
A monthly SMS is issued to all account holders with the updated balance on their account. The SMS is issued +_ 7 days after the accounts have been issued. This is a courtesy SMS. A second REMINDER SMS is sent out around the 12th or 13th of the month, as a reminder to account holders that payment is due by the 15th of each month. All account holders who have paid their accounts and then receive the second SMS should PLEASE IGNORE THE ALERT.

How to submit Meter readings online
Residents  who have not had a SMART Water Meter installed yet will have their meter read every month, or can submit a reading via email or via the My Smart City  – George App.

  • In order to keep track of your water consumption, the municipality has added a graph on municipal statements showing the household’s  water consumption over the past six months. This graph includes the most recent monthly reading and the previous five months, both in graph form and in kiloliters. To check if your water usage is based on an estimate or an actual reading, look at the bottom corner of the statement under the Water Graph. If the “New Reading” section shows a number followed by an “E,” it means the reading is an estimate. For accurate billing, we encourage residents to submit their actual meter readings if the current reading is an estimate. This helps ensure your water charges are correct.
  • Physical readings are done on a monthly basis by a service provider who visits properties to take water readings on Mondays to Friday between 07:00 am and 05:00 pm, and after hours from 05:00 pm to 07:30 pm. Weekends and public holidays from 08:00 am to 03:00 pm. For identification purposes, the water meter readers will be carrying a unique identification card and will be wearing a branded navy blue golf shirt, a yellow branded safety vest and grey overall pants with safety boots.
  • Should a property owner have any questions/enquiries please call Londoloza Utility Solutions on 012 492 6600 or Cell/WhatsApp line at 081 602 3425.
  • Submit your meter reading by email to meterreadings@george.gov.za
    Include the  accountholder’s name, contact details and George Municipal account number, date of reading and attach photo of meter. Please note that meter readings are done per area at different times of the month, and it is important that your meter reading email is submitted around the same time as your area’s reading time. Please check the date of the previous reading at the bottom of your account to determine your meter reading slot.
  • Submit your meter reading using the My Smart City – George App
    • Go to your Apps home screen
    • Tap on the Municipal Self Meter Readings icon
    • Tap the Add Account and Complete all relevant fields
    • Please note that you can only proceed once you have selected your location under your profile.)
    • Once done, tap Save Details
  • Residents can easily determine how much water is used – deducting the current reading from the previous reading will tell you how many units of water have been used.  Water charges are based on the number of kilolitres of water used on the property every month. If you are submitting your own readings to the City (e.g., if your meter is difficult for meter readers to access), you only need to supply the black numbers when submitting your reading. If your bill seems incorrect or suspiciously high, it is most likely due to:
    • Water leak
    • Human Error

Enquiries regarding water meter readings may be directed to: accounts@george.gov.za or george@meterman.co.za

Water Usage Graph on Statement
Residents will notice a graph on their municipal statements showing their water consumption over the past six months. This graph includes the most recent monthly reading and the previous five months, both in graph form and in kiloliters.
To check if your water usage is based on an estimate or an actual reading, look at the bottom corner of the statement under the Water Graph. If the “New Reading” section shows a number followed by an “E,” it means the reading is an estimate.
For accurate billing, we encourage residents to submit their actual meter readings if the current reading is an estimate. This helps ensure your water charges are correct.

Power Cut Off due to Arrears – Credit Control Actions 
Once all credit control actions (such as SMS notifications and final demand notices) have been implemented and no response is received from the client, a one-time block for R300.00 will be instituted on arrear accounts. This means that the account holder can incur up to 10 transactions to the maximum value of R300. After reaching the R300 limit or completing 10 transactions, the meter will be fully blocked with no further purchases allowed.

No after-hours assistance for blocked pre-paid electricity meters is available and arrangements to unblock must be made before Friday afternoons at 14:00.

To UNBLOCK your prepaid meter, follow one of the steps below:

  • Full payment of your municipal account
  • Payment arrangement
  • Apply for Indigent Subsidy if you qualify (2 x SASSA)

For assistance, contact the Municipality’s Credit Control section during office hours at 044 801 9111 or email creditcontrol@george.gov.za

Overdue debt will be recovered through the Prepaid Meter System
Residents are advised to take note that any overdue debts owing to the municipality, will be recovered through the prepaid electricity meter system, as per the Credit Control and Debt Collection Policy. This means that if you have not paid your account in full, when you purchase prepaid electrical units from a vendor, 50% of your overdue debt  will be paid off by your purchase, and the remaining amount will reflect as pre-paid electricity units.

How to check what your Overdue Debt is?
If you are not sure what your overdue debt is, please phone in to  044 801 9009/4/17 or 044 801 9135 or 044 801 9518. Provide your GRG account number and contact details (email address, telephone number) with all enquiries. A duplicate statement can also be requested at accounts@george.gov.za. Payment is due by the 15th of the following month.

Rebate on Property Rates 
Households not qualifying for Indigent Support because they earn more than the monthly threshold  or that do not qualify because of other criteria, can apply for a percentage rebate (discount) on property rates by downloading the form, filling it in and sending it to accounts@george.gov.za along with the above-mentioned documentation. The annual household income must be R102 000 or less.

Application for Rebate on Rates applicable to pensioners can only be submitted from 1 June annually.
Link to Application form for Rates Rebate in English and Afrikaans

How to open your Municipal Service Account 
You can open a new municipal account online or in person.

Please note:

  1. A copy of the property deed search, or a letter from the transfer attorney confirming registration will be accepted – please ask the attorney who handled your property transfer to provide you with this document.
  2.  If you are opening a service account on behalf of someone else, a permission letter from the owner must accompany the application as well as a certified copy of the owner’s ID and your ID.
  3. A tenant cannot open a service account, only the registered owner who is responsible for the full payment of the statement each month. The owner must invoice his/her tenant.
  4. A deposit is payable before your application can be processed.
  5. You incur costs on your property from the date it is registered in your name at the deeds office.
  6. You will receive your first account about a month after the account was opened, which is payable on the 15th of every month.
  7. If you sell your property, you are liable for the account up until the last day the property is registered in your name. A final account will be sent to you once all administration has been finalised.
  8. You can use a valid identification document (ID), passport or driving licence as identification.

Opening a service account online:

  1. Send an email to accounts@george.gov.za requesting the procedures of opening a service account online.
  2. You will receive a return email from a consultant, who will take you through the process step-by-step.
  3. Please take note of the documents that would be required as listed below, depending on the type of service account you are opening.

Opening an account in person:

  1. Visit the Finance Hall on the ground floor of the George Municipality Main Building (entry via parking lot behind the building, accessed from Victoria and Progress Streets) and apply in person to open the account.
  2. Bring with you all the documents specified below, depending on the type of service account you are opening.
  3. Report at the Information Desk from where you will be referred to a consultant who will open the account and provide you with the amount deposit payable.
  4. Pay your deposit at the cashier and return the cashier’s slip to the consultant who will complete your application.
  5. You will receive a copy of the contract document you signed as part of the account opening process, which will include your account number.The following documents are required to open an account:

    Single or multiple owners
    • Copy of property deed as proof of ownership
    • ID document(s) of all owners
    • If opening for someone else, a letter of permission to open an account on owner’s behalf and own ID
    • Proof of payment of applicable depositTrust
    • Copy of property deed as proof of ownership
    • J246 (letter from the Master of the Supreme Court)
    • ID documents of all trustees of the trust
    • VAT number
    • If opening for someone else, a letter of permission to open an account on owner’s behalf and own ID
    • Proof of payment of applicable depositClosed Corporation (CC)
    • Copy of property deed as proof of ownership
    • CK2 (Certificate of Founding Statement)
    • VAR103 (VAT registration and number)
    • Identity documents of the owner(s) of the CC
    • If opening for someone else, a letter of permission to open an account on owner’s behalf and own ID
    • Proof of payment of applicable depositPublic Company (Pty) Ltd
    • Copy of property deed as proof of ownership
    • CM29 (Register of Directors)
    • CM1 (Certificate of Incorporation)
    • CM46 (Certificate to Commence Business)
    • VAR103 (VAT registration and number)
    • Identity document of the director of the company
    • If opening for someone else, a letter of permission to open an account on owner’s behalf and own ID
    • Proof of payment of applicable deposit

Banking Details
ABSA Bank Account Number: 010 2222 0981
Branch code: 632005
Type of account: Cheque
Reference: Deposit Erf #### (insert erf number of the property for which the account is being opened)
VAT nr: 4630193664
Send proof of payment to: payments@george.gov.za