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PUBLIC NOTICE: HOW TO SUBMIT YOUR WATER METER READING ONLINE OR GIVE ACCESS TO A MUNICIPAL-APPOINTED METER READER ON YOUR PROPERTY

Physical water and electricity meter reading by Electro Cuts (Service Provider)

To ensure a correct and efficient billing process, the George Municipality has appointed a service provider, Electro Cuts to do meter reading services throughout the City of George.

1. Each month, Electro Cuts workers visit properties to take water readings on Mondays to Friday between 07:00 am and 05:00 pm, and after hours from 05:00 pm to 07:30 pm. Weekends and public holidays from 08:00 am to 03:00 pm. For identification purposes, the water meter readers will be carrying an identification card and will be wearing s reflective jackets. Should a property owner have any questions/enquiries please call Electro Cuts on Cell: 0623693779 or Cell: 0647431718.
2. Residents can easily determine how much water is used – deducting the current reading from the previous reading will tell you how many units of water have been used.
3. Consumers who have in the past sent water meter readings via email to the previous service provider, Ikapa, must please note the change in an email address for this purpose to meterreadings@george.gov.za
4. If your bill seems incorrect or suspiciously high, it is most likely due to:
• Water leak
• Human Error

Online submissions of water meter readings

Online submissions of water meter readings are welcome and can be provided via email address to meterreadings@george.gov.za along with the accountholder’s name, contact details and George Municipal account number, and date of reading.

Please note that meter readings are done per area at different times of the month, and it is important that your meter reading email is submitted around the same time as your area’s reading time. Please check the date of the previous reading at the bottom of your account to determine your meter reading slot.

We remain committed to ensuring efficient water meter reading and accurate billing. The George Municipality’s Finance Department is always ready and willing to assist any resident with a query on their water bill.

Enquiries regarding water meter readings may be directed to: accounts@george.gov.za

Issued by George Municipality